Lesley Zimmer
Bowersville,GA
Summary
Customer Service Representative driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care.
Overview
17
17
years of professional experience
1
1
Certification
Work History
LEGAL ASSISTANT
GNAU AND TAMEZ LAW GROUP, LLP
02.2014 - 08.2015
- Answering Multi line phones, Filing, daily email communication, ordering all medical records andbills for Our clients that have finished treatment.Continuous support to all attorneys in the office.Daily customer Service with our clients.Ability to work in a fast paced environment.Experienced in Microsoft word, Excel And PowerPoint.The ability to have excellent organization skills, and keep files and records in a manner that allemployees are able to locate.Trial prepping binders and putting together 50+ exhibits as needed.
ADMINISTRATIVE ASSISTANT
Taoglas USA, Inc
San Diego, United States, California
11.2011 - 09.2013
- AR Duties and debt collections weekly.Daily email replies.Answer phones, Filing, Order all office supplies.Run credit checks for setting up new customers, assign customer number and give them credit limit.Daily sales quotes.Run credit card orders, ship products out daily, in the US and internationally, Helped Taoglasbecome ISO Certified.Prepared and attended yearly trade shows.Prepared meeting room with lunch, coffee, snacks etc.
Receptionist
Spinergy, Inc
Carlsbad, United States, California
08.2008 - 08.2009
- Answering and transferring calls on multi line phones, Daily credit card transactions, and 10 keycalc.Proficient with MAS 90, Microsoft word, Excel and Power Point.Filing, Accounts Receivables, Daily collection calls, processed daily billing, processed Purchaseorders, made bank deposits.Credit checks for setting up new customers.Any special projects instructed by CEO and CFO.Daily errands, weekly ordering for office supplies.Performed excellent customer service.Prepared meeting room with lunch, coffee, snacks etc.
Customer Service Representative
Cintas Fire Protection
Norcross, Georgia, United States
11.2015 - Current
- Scheduling annual inspections and service calls through Microsoft Outlook.
- Built great rapports with high priority customers to satisfy their needs and make sure they receivethe best service possible.
- Weekly billing through AS400.
- Cross-trained and provided back-up for other customer service representatives when needed.Answering high volume phone calls and addressing customer inquiries in a timly manner.Sending quotes for new installations and routing the approved work out.
- Adding new accounts and sending them out to the correct departments.
Education
GED -
SANTANA HIGH SCHOOL
Skills
- Quick learner
- Strong client relations
- Multi-line phone talent
- MS Windows proficient
- Contributed To Company Success
- Customer Satisfaction
- Data Entry
- Strong Organizational Skills
- Team Player
- Energetic Work Attitude
Additional Information
- Additional Information COMMUNICATION Take pride in building a great rapport with customers, clients and most of allco-workers. My customer service skills have allowed me to connect with others and make them feelimportant, as they should.
Accomplishments
- Consistently received positive feedback from Customers and created repeat business by developing long-term relationships with customers.
Certification
CSR Certification
CPR Certification
Personal Information
COMMUNICATION Take pride in building a great rapport with customers, clients and most of all co-workers. My customer service skills have allowed me to connect with others and make them feelimportant, as they should.
Timeline
Customer Service Representative
Cintas Fire Protection
11.2015 - Current
LEGAL ASSISTANT
GNAU AND TAMEZ LAW GROUP, LLP
02.2014 - 08.2015
ADMINISTRATIVE ASSISTANT
Taoglas USA, Inc
11.2011 - 09.2013
Receptionist
Spinergy, Inc
08.2008 - 08.2009
GED -
SANTANA HIGH SCHOOL
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