SHAYLA KANEAKUA
Lancaster,Ohio
Summary
Dynamic professional with over 8 years of experience in banking and financial services, specializing in operational support and relationship management. Proven track record of enhancing client satisfaction and streamlining processes to drive efficiency and productivity. Able to adapt into any environment.
Overview
8
8
years of professional experience
Work History
Legal Assistant
Sitterley, Vandervoort and Nixon LTD
Lancaster, OH
04.2026 - 08.2026
- Conducted legal research, providing critical support for case preparation and strategy development.
- Drafted legal correspondence and documents, enhancing clarity and professionalism in client communications.
- Managed case files and documentation, ensuring accuracy and compliance with legal standards.
- Coordinated schedules and appointments for attorneys, optimizing time management and efficiency.
Financial Coach II
Wright-Patt Credit Union
Wilmington, OH
02.2025 - 04.2026
- Conducted monthly financial education to 50+ members, covering topics such as budgeting, credit management, and savings strategies.
- Conducted over 25 membership consultations monthly, providing tailored advice to improve member engagement and retention.
- Processed 20-40 loans and accounts monthly through loan management system, ensuring compliance and accuracy.
- Cultivated strong client relationships, prioritizing needs and satisfaction.
- Provided comprehensive operational support by coordinating daily activities and resolving client inquiries.
Personal Banker II
Fifth Third Bank
Xenia, OH
01.2022 - 01.2025
- Opened and closed 50+ personal and business accounts monthly, ensuring compliance with banking regulations.
- Processed an average of 15 consumer loans and credit card applications monthly using loan management software.
- Evaluated and processed 15 consumer loans and credit card applications monthly using loan management software.
- Promoted various financial products.
- Enhanced customer experience by addressing inquiries and resolving issues promptly.
- Executed 20 teller transactions daily, including deposits, withdrawals, and account inquiries, providing accurate and efficient service.
Relationship Banker II
Bank of Hawaii
Mililani, HI
07.2018 - 12.2021
- Led daily operations by managing a team of 6 tellers and coordinating with multiple back office departments for efficient service delivery.
- Cultivated and maintained strong customer relationships, enhancing client satisfaction and loyalty.
- Conducted comprehensive financial assessments to recommend suitable banking products and services.
- Facilitated account openings and closings, ensuring compliance with regulatory standards.
Education
High School Degree - vet technician
Tippecanoe High & Miami Valley Career Tech Center
01-2015
Skills
- Quick Learner
- Knowledgeable
- Adaptable
- Multitasking
- Supervisor role/capabilities
- Word
- PowerPoint
- Excel
- Outlook
- Fast learner
- Scheduling/Planning
- File organization
- Client communication
- Legal research
- Document preparation
- Calendar management
- Legal document preparation
- Document drafting
- Notary public
Timeline
Legal Assistant
Sitterley, Vandervoort and Nixon LTD
04.2026 - 08.2026
Financial Coach II
Wright-Patt Credit Union
02.2025 - 04.2026
Personal Banker II
Fifth Third Bank
01.2022 - 01.2025
Relationship Banker II
Bank of Hawaii
07.2018 - 12.2021
High School Degree - vet technician
Tippecanoe High & Miami Valley Career Tech Center