Gwendolynn Conn
Conn Trucking
Stonewall,OK
Summary
Detail-oriented professional with a background in customer relations and records management. Committed to compliance and operational excellence, ensuring effective workflow and fostering repeat business through strong client engagement.
1
Certification
19
years of professional experience
Work History
Co Owner
11 Years 6 Months- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Streamlined logistics operations to enhance delivery efficiency and reduce transportation costs.
- Established relationships with clients to enhance customer satisfaction and foster repeat business.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Mentored team members on best practices for equipment maintenance and operational procedures.
- Analyzed market trends to identify growth opportunities and adjust service offerings accordingly.
Child Support Specialist
7 Years 4 Months- Analyzed case files to verify accuracy of financial information and establish appropriate child support obligations.
- Facilitated communication between custodial parents and state agencies to ensure compliance with child support orders.
- Conducted detailed financial assessments of non-custodial parents to determine appropriate child support obligations.
- Increased timely payments by implementing effective enforcement strategies tailored to individual case circumstances.
- Collaborated with legal teams to prepare documentation for court proceedings related to child support enforcement actions.
- Provided compassionate guidance and resources for custodial parents seeking assistance with child support matters.
- Maintained strict confidentiality while managing sensitive information related to clients' personal lives and finances.
Education
GED
Skills
Logistics technology
Small business operations
Financial management
Operational documentation
Customer service
Client relations
Decision-making
Certification
- [Area of certification] Training - [Timeframe]
Timeline
Co Owner
Conn Trucking
02.2015 - Current
Child Support Specialist
Chickasaw Nation
10.2007 - 02.2015
McLish Public School
GED