Gwendolyn Ivory
Management
Rockford,IL
Summary
Dynamic leader with 20+ years of experience in retail and banking operations. Proven track record in training and mentoring staff to boost performance and customer satisfaction. Skilled in maintaining high standards of cash management and compliance.
Overview
31
31
years of professional experience
Work History
Cashier/Banker
Hard Rock Casino
Rockford
12.2023 - Current
- Processed customer transactions efficiently at casino cage and bank locations.
- Adhered to security protocols while managing daily cash transactions.
- Trained new team members on cash operations and banking procedures.
- Conducted regular reviews to ensure compliance with state and federal regulations.
Department Manager
Von Maur
Lombard
11.2003 - 12.2023
- Managed daily operations of retail department to ensure efficient workflow.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Supervised and trained team members, fostering performance improvement and professional growth.
Owner/Hairstylist
Beauty With-In
Chicago
04.1995 - 12.2001
- Managed daily operations of business, including services of client.
- Built strong relationships with clients through personalized service and consultations.
- Coordinated community outreach events to promote business offerings and services.
Education
Certificate/ License - Cosmetology
Ippolitto's Cosmetology School
Chicago, IL08-1995
Associate of Applied Business - Business Management
Harold Washington College
Chicago, IL04-1988
High School Diploma -
Austin Community Academy
Chicago, IL06-1985
Business Management
Triton College
River Grove, ILSkills
- Cash handling
- Transaction processing
- Security compliance
- Point-of-sale operation
- Banking regulations
- Customer relationship management
Hobbies
- Baking
- Reading
- Board Games
- Jigsaw Puzzles
Timeline
Cashier/Banker
Hard Rock Casino
12.2023 - Current
Department Manager
Von Maur
11.2003 - 12.2023
Owner/Hairstylist
Beauty With-In
04.1995 - 12.2001
Certificate/ License - Cosmetology
Ippolitto's Cosmetology School
Associate of Applied Business - Business Management
Harold Washington College
High School Diploma -
Austin Community Academy
Business Management
Triton College