Gwendolynn Thomas
Spotsylvania,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
School Bus Attendant
Spotsylvania County Public Schools
Spotsylvania, VA
11.2016 - Current
- MANDT Training
- Ensured safety and security of passengers by monitoring the bus environment.
- Provided assistance to passengers with special needs, such as wheelchairs or walkers.
- Informed passengers about routes and stops, as well as fare regulations and schedules.
- Monitored passenger behavior while on board the bus to maintain orderliness.
- Cleaned interior of buses after each trip including wiping down surfaces and vacuuming floors.
- Communicated with bus drivers, teachers and guardians regarding problems or incidents impacting student riders.
- Accompanied driver and children on bus route to keep students safe and protected.
- Supervised safe and orderly entry and exit of bus riders and physically assisted those with special needs.
- Loaded, secured and unloaded wheelchairs, secured seatbelts and demonstrated knowledge of students' special needs.
- Protected students from physical and verbal bullying.
- Spoke directly with each student to understand pressing needs, concerns or fears.
- Monitored buses transporting up to 8 special education passengers.
Sales Associate
Avenue Stores
Spotsylvania, Va.
03.2016 - 08.2016
- Maintained cleanliness of store environment including floors, windows, displays.
- Analyzed customer feedback data to recommend improvements in service quality.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Received and displayed product shipments on store retail shelves upon delivery.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Provided customer service support to ensure satisfaction.
- Ensured proper customer service standards were met.
- Provided customer service support related to mailing services.
Education
High School Diploma -
Courtland High School
06-2016
Skills
- Special Needs Support
- Child Supervision
- Punctuality
- Wheelchair assistance
- Passenger Safety
- Confidentiality
- Patience and Empathy
- Cleanliness Maintenance
- Bus evacuation
- Social Perceptiveness
- Verbal Communication
- Strong Work Ethic
- CPR Certified
- De-Escalation Techniques
- Conflict Resolution
- Time Management
- Written Communication
- Student Supervision
- Organizational Skills
- Adaptability and Flexibility
- Crisis Intervention
- Positive Reinforcement
- Continuous Improvement
- Active Listening
- Problem-Solving
- Professionalism
- Reliability
Timeline
School Bus Attendant
Spotsylvania County Public Schools
11.2016 - Current
Sales Associate
Avenue Stores
03.2016 - 08.2016
High School Diploma -
Courtland High School