Gwendolyn R. Austin
Nursing
Bossier City,LA
Summary
Dedicated and detail-oriented RN with extensive experience in case management, clinical management, and staff education. Adept at leveraging critical thinking skills to optimize patient care and compliance with healthcare standards. Seeking to contribute expertise as a Utilization Review Nurse to ensure high-quality patient outcomes and efficient resource utilization. Active in professional associations including founding and serving as a past President for the local ANNA chapter. Professionally recognized for advocacy efforts, including presentations to state officials in Washington, DC. Committed volunteer for the National Kidney Foundation.
Overview
27
27
years of professional experience
6
6
years of post-secondary education
Work History
Staff RN & Case Manager
FMC – Northwest Louisiana & Pierremont Home Therapy
Program
03.2021 - 07.2023
- Delivered comprehensive case management services, including oversight of labs, assessments, and supply orders
- Trained patients and caregivers to perform PD and home hemodialysis
- Utilized critical thinking skills to find solutions to unanticipated concerns or issues
- Coordinated with physicians to develop and implement personalized care plans
- Ensured timely, accurate documentation adhering to HIPAA regulations
- Performed Staff RN duties.
Clinical Manager
FMC, North Shreveport Dialysis
08.2002 - 03.2021
- Managed a 28-chair dialysis clinic serving up to 112 patients, overseeing 21 direct reports
- Maintained compliance records and education for all personnel
- Conducted profit and loss reviews while monitoring key operational metrics (TAP, PSR, MISC, etc.)
- Organized monthly QA meetings and monitored patient indicators to ensure compliance with Medicare QIP standards
- Compiled monthly staffing schedules, monitoring and ensuring appropriate coverage
- Prepared CIA and monitored monthly updates of patient indictors and goals
- Monitored goals to adjust per algorithms
- Collaborated with physicians and other healthcare professionals to meet quality and performance goals.
Acute Staff RN
FMC – Northwest Louisiana Acute
12.1999 - 08.2002
- Provided hemodialysis for acute care patients, administering medications and performing assessments
- Trained new staff in acute dialysis procedures and contributed to on-call scheduling management.
Hemodialysis RN - DCI Inc
10.1998 - 06.2000
- Delivered hemodialysis treatments in a 24-chair outpatient setting
- Administered medications, performed patient assessments, and rounded with physicians
- Trained new employees in Hemodialysis procedures
- Promoted to Education Coordinator, responsible for personnel compliance and education records.
RN - Ark-La-Tex Home Health & Amedisys Home Health
03.1998 - 10.1998
- Provided home health nursing services, including medication preparation, IV administration, and monthly wellness checks
- Completed 90-day certification reviews and documented patient care accurately and promptly.
Registered Nurse
Shumpert Medical Center
03.1996 - 09.1997
- Delivered patient care on med-surg, MICU, and nephrology units, monitoring up to 11 patients per shift
- Performed PD exchanges and worked as a team lead, supervising six employees per shift.
Education
Bachelor of Science - Nursing
Northwestern State University
Shreveport 08.1990 - 08.1996
Skills
- Skills & Expertise
- Utilization Review & Case Management
- Quality Assurance & Compliance Monitoring
- Patient Education & Training
- Staff Supervision & Development
- Critical Thinking and Problem Solving
- HIPAA & Confidentiality Adherence
- Documentation & Medical Records Management
Geriatric nursing
Clinical judgment
Quality improvement
Diabetes management
Patient education
Patient safety
Care planning
Vaccine administration
Patient counseling
Intake and discharge
Case management
Chronic disease management
Microsoft office
Nursing performance assessment
Interests
Louisiana State Board of Nursing Registered Nurse
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work-life balanceWork from home optionPersonal development programsTimeline
Program
03.2021 - 07.2023
Clinical Manager
FMC, North Shreveport Dialysis
08.2002 - 03.2021
Acute Staff RN
FMC – Northwest Louisiana Acute
12.1999 - 08.2002
Hemodialysis RN - DCI Inc
10.1998 - 06.2000
RN - Ark-La-Tex Home Health & Amedisys Home Health
03.1998 - 10.1998
Registered Nurse
Shumpert Medical Center
03.1996 - 09.1997
Bachelor of Science - Nursing
Northwestern State University
08.1990 - 08.1996
Staff RN & Case Manager
FMC – Northwest Louisiana & Pierremont Home Therapy
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