Gwendwlyn Mathews
Charlotte,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Campus Safety & Security Officer
Johnson & Wales University
Charlotte, NC
09.2024 - Current
- Assisted in managing parking operations and access control systems. Supported enforcement of parking regulations to maintain order. Aided in monitoring access points to ensure security compliance.
- Executed incident investigations and facilitated safety escort procedures.
- Facilitated training for new security personnel on procedures to enhance team safety and vigilance.
- Developed and implemented safety protocols, enhancing campus safety awareness among students and staff.
Security Officer
Allied Universal Security Services
Charlotte, NC
08.2013 - 07.2024
- Maintain safe and secure environment for customers and employees by patrolling and monitoring premises and personnel throughout Bank of America corporate headquarters.
- Interact with internal and external clients via telephone to provide direction and response to inquiries.
- Communicate and coordinate with team members and handle other duties assigned by leadership team.
- Operates company patrol vehicle monitoring exterior grounds for suspicious activities and critical incidents.
- Complete reports by recording observations, information, occurrences and surveillance activities.
- Prevent losses and damage by reporting irregularities and informing violators of policy and procedures.
Cash Management Service Teller
Loomis Armored US
Charlotte, NC
11.2021 - 12.2022
- Monitored and verified suspicious activity on customer accounts.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulations.
- Collaborated with team members to develop and implement strategies for improving cash management operations.
- Conducted regular audits of cash balances and transactions, identifying discrepancies and resolving issues promptly.
- Implemented best practices in maintaining confidentiality and safeguarding sensitive information pertaining to client accounts.
- Mitigated risks associated with currency fluctuations by staying informed about market trends and regulatory changes.
- Trained new employees on proper cash handling procedures and company policies, ensuring a high level of competency.
- Assisted in the continuous improvement of cash management services by offering valuable feedback and participating in process improvement initiatives.
Package Handler
Fed Ex Ground
Charlotte, NC
03.2012 - 10.2021
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Helped train new employees in safe practices and warehouse procedures.
- Assisted in receiving, stocking and distribution of merchandise.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Maintained clean, orderly work environment free of hazards.
- Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Removed jams and unblocked conveyor system to maintain flow of goods.
Customer Care Coordinator
Brian Center Health And Rehabilitation
Charlotte, NC
04.2011 - 01.2012
- Answered the telephone in a professional manner and directed calls to the appropriate individuals.
- Assisted residents, family members and others with inquiries regarding residents.
- Monitored and insured compliance with company policies, procedures and state and federal laws.
Customer Service Specialist
NASCAR Hall Of Fame
Charlotte, NC
03.2010 - 04.2011
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Maintained and managed customer files and databases.
- Met customer call guidelines for service levels, handle time and productivity.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Paraprofessional
D & K Therapeutic Educational Services
Charlotte, NC
01.2008 - 03.2010
- Provide supervision and assistance to individuals ensuring their positive growth and improved adaptive living skills.
- Cared for individuals by assisting with personal care, preparing and delivering meals and escorting patients to daily activities.
- Provide daily reports to case managers and individuals.
- Committed to helping individuals maintain the highest possible level of independent living.
Education
Assistance Licenses Candidate
Serenity Nurse Aide Academy
Charlotte, NC03.2015
Diploma - Marketing
Patrick Henry High School
Roanoke, VA06.1999
Skills
- Possess a high degree of diligence and adherence to policies and procedures
- Requires minimum assistance and training due to experience and adaptability skills
- Gained 8 years of hands-on experience in the Protective Service Industry and Office Administration
- Acquired a thorough knowledge of the diverse Security Services Sector
- Quality-focused, pragmatic and able to manage hostile and challenging situations with ease
- Possesses great communication and leadership skills
Timeline
Campus Safety & Security Officer
Johnson & Wales University
09.2024 - Current
Cash Management Service Teller
Loomis Armored US
11.2021 - 12.2022
Security Officer
Allied Universal Security Services
08.2013 - 07.2024
Package Handler
Fed Ex Ground
03.2012 - 10.2021
Customer Care Coordinator
Brian Center Health And Rehabilitation
04.2011 - 01.2012
Customer Service Specialist
NASCAR Hall Of Fame
03.2010 - 04.2011
Paraprofessional
D & K Therapeutic Educational Services
01.2008 - 03.2010
Assistance Licenses Candidate
Serenity Nurse Aide Academy
Diploma - Marketing
Patrick Henry High School