Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gwenesha Jones

Customer Service
San Leandro,CA

Summary

Consistently reduced vandalism and theft incidents on company property. Demonstrated skill in conducting checks of personnel, visitors, shipments, belongings and vehicles. Vigilant and level-headed with excellent situational awareness. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Communicative security personnel with significant physical strength and stamina. Firearms trained and knowledgeable of proper usage. Familiar with various tools of trade and security equipment. Safety-conscious security personnel with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

Sgt Armed Security Officer

Black Anchor Tactical
Oakland , CA
10.2021 - Current
  • Supported criminal investigations by collaborating fully with local law enforcement representatives.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets and individuals.
  • Performed hourly patrols of building areas, parking lots and facility grounds.
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
  • Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
  • Maintained energy and enthusiasm in fast-paced environment
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Worked with customers to understand needs and provide excellent service
  • Learned new skills and applied to daily tasks to improve efficiency and productivity
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Worked flexible hours across night, weekend and holiday shifts

Lead Teller

Brinks Armored
Oakland , CA
05.2015 - 10.2021
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Identified potential needs through observation, questioning and listening.
  • Provided customers with appropriate literature on banking products and services.
  • Mentored newly hired team members on appropriate responses to patron questions.
  • Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.
  • Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.

Education

No Degree - Criminal Justice

University of Phoenix
Tempe, AZ

High School Diploma -

John F. Kennedy High School
Richmond, CA
09.2004 - 06.2008

Skills

Report writing

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Timeline

Sgt Armed Security Officer

Black Anchor Tactical
10.2021 - Current

Lead Teller

Brinks Armored
05.2015 - 10.2021

High School Diploma -

John F. Kennedy High School
09.2004 - 06.2008

No Degree - Criminal Justice

University of Phoenix
Gwenesha JonesCustomer Service