Gwenette Somraty
Summary
Dynamic hospitality professional with extensive experience at Brookside Golf & Country Club, excelling in customer service and creative mixology. Proven track record in enhancing guest satisfaction and managing high-volume bar operations. A reliable team player skilled in suggestive selling and marketing strategies, consistently delivering exceptional experiences and fostering loyal clientele.
Qualified Bartender with robust background in hospitality and mixology. Successfully crafted diverse cocktails and ensured customer satisfaction, contributing to high repeat business. Demonstrated skills in customer service and inventory management.
Overview
25
25
years of professional experience
Work History
Bartender
Brookside Golf & Country Club
09.2021 - 10.2025
- Prepared and served a diverse range of beverages in high-pressure environments.
- Managed inventory, ensuring optimal stock levels and reducing waste.
- Developed specialty cocktail recipes, enhancing customer experience and club reputation.
- Trained new staff on bartending techniques and customer service standards.
- Engaged with customers to build rapport and promote club events and offerings.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Waitress/Server
Discovery Bay Golf & Country Club
12.2019 - 08.2021
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently during peak hours, maintaining composure under pressure.
- Collaborated with kitchen staff to ensure timely food preparation and quality presentation.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Delivered exceptional customer service in high-volume dining environment.
Owner/Operator
Everything Kids Consignment/Boutique
10.2011 - 12.2015
- 500+ Clients and Consigners
- Managed daily operations, ensuring optimal inventory levels and product presentation.
- Developed marketing strategies to enhance brand visibility and attract customers.
- Trained and mentored staff in customer service best practices and sales techniques.
- Implemented efficient consignment processes to streamline product intake and sales tracking.
- Oversaw financial management, including budgeting and expense tracking for profitability.
- Organized community events to promote brand engagement and foster customer loyalty.
- Managed day-to-day business operations.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Assessed income and expenses and adapted plans to improve profit levels.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
Banquet Bartender/Lead Banquet Server
Wine & Roses Hotel/Restaurant/Spa
06.2000 - 05.2008
- Maintained inventory levels of spirits and mixers, optimizing stock management.
- Prepared for events by setting up bar, stocking supplies, and arranging tables.
- Contributed to successful events by setting up mobile bars in various locations according to event specifications.
- Enhanced guest satisfaction by providing exceptional bartending services and maintaining a clean, organized bar area.
- Fostered an environment of teamwork among bar staff and other event personnel, ensuring smooth communication and cooperation throughout each function.
- Poured and prepared mixed drinks for over 150 customers daily.
- Streamlined bar operations by efficiently preparing and serving beverages to meet high-volume demands during events.
- Supported efficient service delivery by preparing garnishes, syrups, infusions, and other ingredients ahead of time as needed.
- Assisted with inventorying beverage stock and bar supplies.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Managed a team of servers to ensure timely food delivery and proper table settings for all banquets.
Education
Lodi High School
Lodi, CA01-1990
Skills
- Strong multitasking
- Highly reliable
- Team player attitude
- Customer service expertise
- Handling difficult customers
- Hospitality service expertise
- Suggestive selling
- Creative mixology
- Cocktail list development
- Menu design
- Marketing and sales experience
- Bar operations management
Timeline
Bartender
Brookside Golf & Country Club
09.2021 - 10.2025
Waitress/Server
Discovery Bay Golf & Country Club
12.2019 - 08.2021
Owner/Operator
Everything Kids Consignment/Boutique
10.2011 - 12.2015
Banquet Bartender/Lead Banquet Server
Wine & Roses Hotel/Restaurant/Spa
06.2000 - 05.2008
Lodi High School