Gwenever Jenkins
Dallas
Summary
Adaptable and skilled in meeting complex customer needs, I have developed strong multitasking and customer service abilities throughout my career. My commitment to delivering timely and accurate support has consistently resulted in satisfied customers. Furthermore, I have contributed to team efficiency and a positive work atmosphere by mentoring new employees. By swiftly resolving issues, I have consistently upheld high levels of satisfaction among both customers and colleagues.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Transamerica Life Insurance Company
06.2022 - Current
- Provided excellent customer service as it relates to Index Universal Life Insurance (IUL), products.
- Identified with thcustomer's needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Document caller's inquiries and update personal information
- Follow-up on outstanding requirements in a timely manner.
- Exceeded performance metrics consistently.
Delivery Driver
Sparks Delivery Driver
06.2021 - 03.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Customer Care Representative
Denton State School Supported Living Center
10.2012 - 08.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Completed and processed detailed paperwork for each shift.
- Trained residence in menial task such as: house hold cleaning, meal preparation , laundry etc
- I assisted residence with developing life skills and learning activities.
- Attended annual reviews to report improvement in development and growth.
- I escorted clients to doctor visits both on and off campus.
- I was a sitter whenever residence were hospitalized.
- I attended, some times escorted clients to excursions for fun and entertainment.
- I also was an (OJT), On the job trainer before employees were released into their positions.
End of Lease Processor
Nissan Motor Acceptance
10.2008 - 03.2011
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Collaborated closely with other departments such as parts acquisition and quality control to ensure seamless vehicle processing operations.
Education
Communication -
Texas Tech University
Lubbock, TX04.1981
Skills
- Help to develop and maintain customer rapport
- Reliable
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
- Conflict Resolution
- Complaint Handling
- Microsoft Excel
- Customer satisfaction measurement
- Professional telephone demeanor
- Microsoft Outlook
- Follow-up skills
- Product Knowledge
- Documentation
- Microsoft Office Suite
- Microsoft PowerPoint
- Customer Relationship Management (CRM)
- De-Escalation Techniques
- Quality Control
- Customer Education
- Product and service solutions
- Multi-line phone talent
- Sales expertise
- Credit adjustments
- Consultative Sales
- Training development aptitude
- Quality Assurance Controls
- Escalation management
- Medical terminology knowledge
- Brand representation
- Document Control
- Coordination
Timeline
Customer Service Representative
Transamerica Life Insurance Company
06.2022 - Current
Delivery Driver
Sparks Delivery Driver
06.2021 - 03.2022
Customer Care Representative
Denton State School Supported Living Center
10.2012 - 08.2015
End of Lease Processor
Nissan Motor Acceptance
10.2008 - 03.2011
Communication -
Texas Tech University
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