Gwenneth Davis
Point,USA
Summary
Positive and upbeat while being professional and successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Motel 6
Greenville, Texas
10.2023 - Current
- Contacted housekeeping or maintenance staff to report room or building issues.
- Answered phones, responded to inquiries, and took messages.
- Kept records of room availability and guest accounts, manually or using computers.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Kept accurate records of guest transactions.
- Maintained cleanliness of lobby area at all times.
- Provided information about hotel amenities, services, and local attractions.
- Transmitted and received messages using telephones or telephone switchboards.
- Resolved customer complaints promptly and courteously.
- Verified accuracy of room rates and other charges during check-in process.
- Handled the night audit process
- Watch surveillance cameras over the night shift
Assistant Manager
Let’s roll
Alba, Texas
06.2020 - 06.2023
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- set prices of items we were currently selling.
- manage an organized display racks
- supervise and watch over
Waitress
Sidekicks
Emory, TX
06.2022 - 12.2022
- Cleaned and sanitized restaurant
- Served food
- Checked on guests frequently
- Handled a high volume of customers regularly
- Handled money
- Cleaned and prepped food
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Education
High school diploma -
Rains High School
Emory, TX05.2022
Skills
- Food safety
- Restaurant experience
- Food handling
- Serving
- POS
- Customer service
- Food service
- Sales
- Safety and security procedures
- Automated telephone systems
- Effective planning
- Conflict management
- Inventory oversight
- Training and mentoring
- Time management
- Report generation
- Front desk management
- Administrative skills
Certification
Food Handler Certification
Timeline
Front Desk Agent
Motel 6
10.2023 - Current
Waitress
Sidekicks
06.2022 - 12.2022
Assistant Manager
Let’s roll
06.2020 - 06.2023
High school diploma -
Rains High School