Gwennikkia Davis
Franklinton,LA
Summary
Resourceful Work From Home Agent known for maintaining high productivity levels and efficiently completing tasks. Possess specialized skills in customer service, time management, and technical troubleshooting. Excel in communication, adaptability, and self-motivation, ensuring seamless operations and client satisfaction in remote work environments.Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Customer Service Representative/Dual Agent
Capitol Bridge
Bogalusa, Louisiana
08.2023 - 05.2026
- Provided timely and accurate responses to customer inquiries and concerns.
- Assisted customers with billing questions and account management issues.
- Utilized customer relationship management software to track interactions and resolutions.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Resolved conflicts by actively listening and offering appropriate solutions.
- Educated customers on product features and services to improve usage experience.
- Maintained detailed records of customer interactions for future reference.
- Participated in training sessions to improve knowledge of company policies and procedures.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Filled out applications for health insurance coverage
Customer Service Representative
US Service Animals
Covington, LA
06.2020 - 06.2023
- Assisted customers with inquiries regarding service animal eligibility and documentation.
- Provided guidance on the registration process for emotional support animals.
- Managed customer communications through phone, email, and live chat platforms.
- Resolved customer complaints by identifying issues and offering solutions promptly.
- Collaborated with team members to improve customer service protocols and procedures.
- Educated clients about service animal laws and rights in various states.
- Updated customer records in the database to maintain accurate information.
- Handled sensitive information with confidentiality and professionalism throughout interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Sales Representative/Appointment Setter
Sunpro Solar
Covington
01.2017 - 12.2019
- Established strong relationships with clients to understand their solar energy needs.
- Educated customers on solar products and benefits to facilitate informed decisions.
- Conducted site assessments to evaluate solar installation requirements and feasibility.
- Collaborated with installation teams to ensure timely completion of projects.
- Delivered product presentations to potential clients showcasing system advantages.
- Managed customer inquiries and provided prompt solutions for service-related issues.
- Participated in marketing campaigns to promote solar solutions in local communities.
- Tracked sales leads and maintained accurate records in CRM systems for follow-up.
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Generated new sales leads through cold calling and networking activities.
- Maintained accurate records of all sales and prospecting activities.
- Analyzed customer feedback to improve products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Negotiated pricing contracts with customers to maximize profits.
Education
Franklinton High School
Franklinton, LASkills
- Customer service
- Payment negotiation
- Conflict resolution
- Account management
- Customer relationship building
- Product knowledge education
- Active listening
- Time management
- Multi-task management
- Relationship building
- Communication strategies
- Process improvement
- Team collaboration
- Attention to detail
- Critical thinking
- Customer relationship management (CRM)
- Product sales
- Call center procedures
- Follow-up skills
- Order processing
- Credit card payment processing
- Data collection
- Scheduling
- Product knowledge
- Delivery scheduling
- Customer relations
- Empathy and patience
- Positive and professional
- Spreadsheets
- Calendaring
Core Skills
- Strong communication skills, fast learner , patient, and able to handle challenging conversations professionally
Timeline
Customer Service Representative/Dual Agent
Capitol Bridge
08.2023 - 05.2026
Customer Service Representative
US Service Animals
06.2020 - 06.2023
Sales Representative/Appointment Setter
Sunpro Solar
01.2017 - 12.2019
Franklinton High School