Gwladys Tchanou
Westborough,MA
Summary
Motivated professional with strong work ethic and the ability to work independently Strong organizational and team collaboration skills with experience improving processes Excellent customer service skills. Able to effectively secure new customers, sell products and services, and maintain long-term customer relationships Strong math skills and careful attention to detail Adept at using QuickBooks, MS Excel and Word
Overview
10
10
years of professional experience
Work History
FINANCE INTERN
Pallas Capital Advisors
01.2023
- Gained exposure to the fundamentals of investment management and financial planning through interactive lessons and case studies
- Analyzed financial instruments – from stocks to bonds to alternative assets – and allocated assets across portfolios based on risk/return profiles
- Learned from senior investment professionals about careers in finance, investing, trading, portfolio management, research, wholesaling, marketing, financial planning, and wealth management.
independent contractor
Lyft, Inc
07.2022 - Current
- Operated as an, for Lyft Inc
- Transporting over 3700 customers
- Drove a total of 40,000 miles without a single accident or serious customer complaint
- Maintained an average rating of 5.00 out of 5.00.
ASSISTANT MANAGER
Dunkin Donuts
04.2014 - 06.2018
- Responded to customer concerns, working with manager to raise customer satisfaction ratings by 15% in 2 years
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
- Monitored employee performance and developed improvement plans
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Handled customer service by dealing with complaints, organizing stock and answering customer questions
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
BANK TELLER, Citizens Bank
11.2020 - 06.2022
- Successfully promoted bank’s products and services explaining benefits to customers
- Collected and entered customer information to process new and existing accounts
- Transferred funds and performed cash deposits and withdrawals
Education
MASTER OF BUSINESS ADMINISTRATION - Accounting
Fitchburg State University
BACHELOR OF SCIENCE - FINANCE
Framingham State University
Investments, Managerial Finance, Corporate Finance, Money, and Banking -
ASSOCIATE OF SCIENCE - BUSINESS Graduated
ASSOCIATE OF SCCIENCE - ACCOUNTING
Massachusetts Bay Community College
Managerial Accounting, Financial Accounting I and -
Skills
- Math
- Microsoft Office, Word, Excel, Power Point
- Quicbooks
Timeline
FINANCE INTERN
Pallas Capital Advisors
01.2023
independent contractor
Lyft, Inc
07.2022 - Current
BANK TELLER, Citizens Bank
11.2020 - 06.2022
ASSISTANT MANAGER
Dunkin Donuts
04.2014 - 06.2018
MASTER OF BUSINESS ADMINISTRATION - Accounting
Fitchburg State University
BACHELOR OF SCIENCE - FINANCE
Framingham State University
Investments, Managerial Finance, Corporate Finance, Money, and Banking -
ASSOCIATE OF SCIENCE - BUSINESS Graduated
ASSOCIATE OF SCCIENCE - ACCOUNTING
Massachusetts Bay Community College
Managerial Accounting, Financial Accounting I and -
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