GWONDRIELLA ROBINSON

• Directed operational strategies to enhance client engagement and program effectiveness.
• Streamlined workflow processes, increasing team productivity and service delivery efficiency.
• Mentored staff in therapeutic techniques, fostering professional development and skill enhancement.
• Implemented quality assurance measures, ensuring adherence to industry standards and best practices.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

• Conducted regular audits of operational procedures, identifying areas for compliance enhancement and risk mitigation.
• Analyzed workflow data to identify bottlenecks, proposing actionable solutions for increased productivity.
• Collaborated with senior leadership to align operational strategies with long-term business objectives.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Monitored traffic conditions to optimize routes and minimize delays
• Implemented process improvements to enhance efficiency of transport operations
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Contributed to a safe work environment by consistently following safety guidelines when operating vehicles or handling cargo materials.
• Upheld compliance with federal, state, and local regulations governing commercial transportation operations.
• Received positive feedback from clients for punctuality and professionalism during pick-ups and deliveries.
• Maintained vehicle safety standards through regular inspections and adherence to maintenance protocols.
• Increased operational efficiency with thorough documentation of transport logs, mileage records, and fuel consumption.
• Maintained accurate logs of equipment deliveries and patient trips and submitted documentation at end of shift.

• Led cross-functional teams to develop and implement project timelines and deliverables.
• Streamlined communication processes between stakeholders, enhancing project visibility and accountability.
• Managed resource allocation, ensuring optimal utilization across multiple concurrent projects.
• Facilitated regular progress meetings to identify risks and adjust plans proactively.
• Managed resource allocation and budget oversight, optimizing program delivery within established constraints.
• Implemented process improvements, resulting in streamlined workflows and increased team productivity.
• Facilitated stakeholder meetings to gather requirements and provide updates on program progress and outcomes.
• Analyzed program performance metrics, identifying areas for improvement and informing strategic decision-making processes.
• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Coached team members on professional development opportunities, contributing to improved overall performance.
• Built teams to address project goals and objectives for multiple projects.
• Championed best practices in project management, fostering a culture of continuous improvement.
• Developed and maintained logistics workflows, procedures and reports.

• Streamlined operational processes to enhance efficiency and reduce costs across multiple departments.
• Led cross-functional teams to implement strategic initiatives aligning with organizational goals.
• Developed and maintained key performance indicators to monitor operational effectiveness and drive improvements.
• Managed supply chain logistics, ensuring timely delivery of resources while minimizing waste.
• Facilitated training sessions for staff, promoting best practices in operations management and safety protocols.
• Operated transport vehicles to ensure timely patient transfers and appointments
• Maintained vehicle cleanliness and compliance with safety regulations
• Collaborated with medical staff to coordinate patient pickup and drop-off schedules
• Assisted in training new transport staff on operational procedures and safety protocols
• Conducted routine vehicle inspections to guarantee safety and functionality
• Warmly greeted patients and visitors and made each feel welcome.
• Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.

Job Responsibilities

• Dr.’s Orders: Input medications as prescribed by doctor, fax prescriptions to pharmacies or utilize e-prescribe portal for prescriptions to be filled at retail pharmacies(This is based on clients’ financial status/insurance). When using E-prescribe portal, scripts can only be sent by the ordering physician.
• Once order has been entered into kipu, I prepare for documents to be placed in med log. Face sheet, Med intake sheet, Dr.’s Order, Med inventory sheet, and MOR sheet is created for each medication. This applies for PHP and MAT clients.
• PHP Med count takes place every Monday by Ms. Gwen. An email is sent out for refills for clients left with 7 days or less of medication. Refills are submitted to specific designated pharmacies. MAT meds are counted by me each week and reported to the physician. If refills are required the doctor is responsible for sending/calling in the prescription. After meds have been ordered, designate a driver to pick up medication.
• Obtaining pharmacy benefit information is vital when sending prescriptions. I reach out to the insurance company if insurance card isn’t on file, obtain processing info, update chart and follow up with pharmacy.
• Ensuring the co-pay agreement has been signed, payment will be made for each client/medication. This involves calling parents to provide pharmacy phone number to make payment, or obtaining payment from the client.
• Scheduled In-house Dr.’s Visit: On Tuesdays NP comes in to visit with clients. This includes new admits and follow ups. A brief synopsis provided to NP for each client. Clients who need follow ups are to complete a client request form which is then given to NP. NP is responsible for completing psych evaluations and H&P’s within 72 business hours per admission. Follow up appointments are documented as medical progress notes. Duties requested by NP includes obtaining medical records, ensuring labs are ordered (scheduling phlebotomist to come in for draws/speaking to lab coordinator to discuss requisitions and ordering lab tools). Attaching labs from lab portal to clients’ charts, scheduling doctor appointments for illnesses unrelated to mental/behavioral health. As requested if labs are positive further action takes place such as scheduling clients to health dept (if required) Reaching out to insurance companies to obtain in network providers, benefits, and copays.
• Completing prior authorizations for specialty medication/medication needing authorization. Discontinuing, adjusting, increasing, or adding medications per NP request
• Following up with pharmacies/NP to have medication delivered 7 days prior to injection refill. Upon admission meds brought in should be logged into Kipu and signed by the client and myself.
• Creating new MOR sheets for upcoming month(monthly). Ensuring chart audits are completed for any med forms not reviewed or signed by MD or NP. Periodically check med log and report clients who are refusing meds or any bp/bs readings that may be concerning.

• Interacted with clients which helped to builds positive relationships.
• Logged key information regarding each trip, including mileage, fuel and hours on road.
• Checked vehicle for wear and tear after every shift and tapped off fuel and fluid levels.
• Developed strong and trusting rapport with clients to facilitate smooth, quality care.
• Maintained all schedules by delivering clients safely and on time to doctor"s visits.
• Transport items to laboratory or pharmacy, verifying proper documentation and delivery to authorized personnel.

• Documented behavioral incidents thoroughly to keep accurate records.
• Completed daily client rounds and tracked client movements.
• Developed and deepened relationships with fellow staff members to enhance team collaboration.
• Followed standard admissions procedures and documentation requirements for client intakes.
• Maintained client and employee areas in good working order and with adequate supplies.
• Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
• Performed searches of resident belongings prior to admissions and throughout stays.
• Completed patient reports daily and submitted to management for evaluation.
• Effectively managed daily charting for each patient.
• Counseled patients, discussed substance use and worked closely with individuals to identify positive and healthy life choices.
• Intervened in cases that warranted it, including when clients wished to leave facility against medical advice.
• Communicated with patients regarding continuing care and medications and discussed treatment plans with family members and guardians.

• Documented transportation activities, ensuring accurate record-keeping for administrative review
• Exhibited adaptability under changing conditions by adjusting routes and schedules to accommodate unforeseen circumstances, minimizing disruptions to the delivery process.
• Supported smooth facility operations by coordinating with warehouse staff on loading/unloading procedures and inventory management.
• Reduced delivery times by planning optimal routes and adhering to strict schedules.
• Improved fuel efficiency through careful route planning and driving techniques, reducing overall operating costs.
• Ensured reliable transportation services by tracking cargo and monitoring shipment progress.
• Minimized delays by proactively communicating with dispatchers, clients, and other team members regarding any issues or changes in route plans.