Gwyndolyn Montez
San Antonio,TX
Summary
Versatile Medical Office Specialist possessing first-rate communication skills and personable demeanor demonstrated across 10 years in patient-focused roles. Excellent knowledge of medical terminology and billing procedures. Experienced in transcription, bookkeeping, records management and industry software applications.
Overview
20
20
years of professional experience
Work History
Caregiver
Self
07.2016 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Attendance Clerk/Special Education Assistant
NEISD
04.2006 - 04.2016
- Maintained accurate records of all absences, truancy issues and disciplinary actions.
- Input daily attendance information into office database for 2300-student school.
- Checked records for accuracy and completeness, and corrected errors.
- Composed correspondence to internal and external parties as requested.
- Called parents and guardians to inquire about late or truant students.
- Pleasantly greeted all office visitors and asked open-ended questions to determine needs.
Manager/Owner A & L Telephone Service
Self
01.2006 - 01.2010
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Prepared bank deposits and handled business sales, returns and transaction reports
- Managed day-to-day business operations
Office Specialist/Physical Therapist Assistant
San Antonio Injury And Rehab
01.2004 - 01.2006
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Maintained and updated office records, both digital and physical.
- Monitored patient progress and adapted treatment plans to reflect changes
- Improved patient mobility using passive and active therapeutic exercises
- Adapted exercises to suit varied ages and abilities for personalized patient care
Education
No Degree - Medical Office Assistance
Career Institution San Antonio Tx
San Antonio, TX2008
Skills
- Phone and Email Etiquette
- Organizational Skills
- Patient Confidentiality
- Attention to Detail
- Medical Documentation
- Multitasking Abilities
- Patient Scheduling
- Appointment Scheduling
- Medical Records Maintenance
- Positive Attitude
- Patient Referrals
Timeline
Caregiver
Self
07.2016 - Current
Attendance Clerk/Special Education Assistant
NEISD
04.2006 - 04.2016
Manager/Owner A & L Telephone Service
Self
01.2006 - 01.2010
Office Specialist/Physical Therapist Assistant
San Antonio Injury And Rehab
01.2004 - 01.2006
No Degree - Medical Office Assistance
Career Institution San Antonio Tx
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