Gwyndolyn Tucker
Brooklyn Park,MN
Summary
Overview
3
3
years of professional experience
Work History
Desk Worker
Bemidji State University Residential Life
2022.08 - Current
- Enhanced customer satisfaction by providing efficient front desk support and addressing student inquiries.
- Assisted in maintaining clean and welcoming environment for students, staff, and visitors.
- Managed sensitive information with discretion, ensuring student privacy and data security.
- Developed strong communication skills while interacting with diverse student populations daily.
- Handled high volumes of inquiries with patience, empathy, and understanding during peak periods.
- Served as reliable resource for students seeking general guidance or assistance in navigating campus resources.
Customer Service Representative
Walmart
2022.01 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as top performer within team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Fleet Farm
2020.10 - 2022.01
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into team.
Education
Bachelor of Science - Elementary Education
Bemidji State University
Bemidji, MN05.2024
Associate of Arts - Liberal Arts And General Studies
North Hennepin Community College
Minneapolis, MN05.2022
Skills
- Call Management
- Account Updating
- Product Knowledge
- Customer Service
- Conflict Resolution
- Reading Comprehension
- Problem-Solving Abilities
- Critical Thinking
Additional Information
Field Experience
Horace May Elementary School, Kindergarten: 78 hours
Gene Dillon Elementary School, 5th grade: 65 hours
Timeline
Desk Worker
Bemidji State University Residential Life
2022.08 - Current
Customer Service Representative
Walmart
2022.01 - Current
Customer Service Representative
Fleet Farm
2020.10 - 2022.01
Bachelor of Science - Elementary Education
Bemidji State University
Associate of Arts - Liberal Arts And General Studies
North Hennepin Community College
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