Gwyneth Johanns
Wilmington,NC
Summary
Driven Retail Sales Associate with proven success at Torrid, Hot Topic, excelling in customer service and teamwork. Enhanced shopping experiences through effective problem-solving and relationship building, contributing to increased customer loyalty and sales floor efficiency. Skilled in cash handling and display setup, consistently met daily sales targets, and improved customer satisfaction.
Overview
1
1
Certification
Work History
Retail Sales Associate
Torrid, Hot Topic
01.2024 - 06.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Greeted customers and provided outstanding customer service.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
High School Diploma -
Jack Britt High School
Fayetteville, NCSkills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Customer Assistance
- Cash Handling
- Time Management
- Reliability and punctuality
- Money Handling
- Relationship Building
- Phone Etiquette
- Display Setup
Certification
- First Aid/CPR Certified
- OSHA 10 Hour General Industry Safety and Health Training - October 2020
Creative Writing
As a writer, I find myself to be drawn to the more fantastical aspects of literature.
Creative Writing
As a writer, I have a skill in editing and adding my own personal touch to things. Personally, I tend to write either for school or for my own personal enjoyment; anything from a short story of maybe a thousand words to possibly even ten thousand words, simply because I wished to! I make my own setting, worlds, characters, lore and plotlines!
Timeline
Retail Sales Associate
Torrid, Hot Topic
01.2024 - 06.2024
High School Diploma -
Jack Britt High School
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