Gwyneth Petershagen
College Station,TX
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Gate 12 Bar and Grill
Kent Chambless
09.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
- Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities and addressing maintenance issues promptly.
Lifeguard
Robin Hall
05.2021 - 08.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Attentively monitored swimmers to identify distress.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
Dutch Bros
Bryce Schneider
06.2023 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Science - Communications
Texas A&M University
College Station, TX05-2027
High School Diploma -
Dulles High School
Sugar Land, TX05-2023
Skills
- Passion for customer satisfaction
- Organization and prioritization
- Customer engagement
- Customer-oriented
- Teamwork and collaboration
- Problem-solving
- Reliable and responsible
- Attention to detail
- Problem-solving abilities
Timeline
Gate 12 Bar and Grill
Kent Chambless
09.2024 - Current
Dutch Bros
Bryce Schneider
06.2023 - 04.2024
Lifeguard
Robin Hall
05.2021 - 08.2024
Bachelor of Science - Communications
Texas A&M University
High School Diploma -
Dulles High School
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