Gyanmani Pokharel
Pittsburgh,PA
Summary
Detail-oriented professional skilled in communication and problem-solving. Managed client inquiries and optimized workflows to enhance operational efficiency and client satisfaction. Recent graduate with an Associate's in Software Development, recognized on the Dean's List for four semesters with a GPA of 3.74.
Overview
7
7
years of professional experience
Work History
Specialist
BNY
Pittsburgh, PA
06.2023 - Current
- Processed 100+ transactions daily while maintaining 99%+ accuracy and meeting established service-level requirements.
- Reduced transaction processing errors by 100% by implementing additional quality-control checks and improving documentation procedures.
- Resolved customer/transaction exceptions, coordinating with internal teams to achieve timely resolution.
- Trained and supported new hires on transaction processing procedures, systems, compliance requirements, and quality standards.
- Identified and implemented process improvements that reduced processing time by 100% while maintaining compliance and accuracy.
Associate Analyst
Nabil Bank
Bhadrapur, Jhapa
01.2020 - 03.2023
- Participated in process improvement initiatives, including testing, implementation, documentation, and rollout of updated procedures.
- Acted as a subject matter resource for assigned processes and provided guidance to team members on procedures and transaction handling.
- Assisted with training and onboarding new employees by providing instruction on workflows, systems, policies, and transaction procedures.
- Investigated discrepancies and operational exceptions, determined appropriate resolutions, and followed issues through to completion.
- Managed multiple priorities in a deadline-driven environment while maintaining high standards of accuracy and regulatory compliance.
Education
Associate in Science (A.S.) - Software Development
Community College of Alleghany County
Pittsburgh07-2026
Bachelors - Business Studies and Accounting
Tribhuwan University
Jhapa08-2019
Skills
- Proficient in Microsoft Office Suite
- Strong attention to detail
- Organizational management
- Problem solving
- Critical thinking
- Time management
- Task prioritization
- Self-management
- Independent work
- Eagerness to learn
- Adaptability
- Written communication
Languages
- Nepali, Native
- English, Fluent
- Hindi, Advanced
Accomplishments
- Dean's list (2024 Fall, 2025 Fall, 2026 Spring, 2026 Summer)
Timeline
Specialist
BNY
06.2023 - Current
Associate Analyst
Nabil Bank
01.2020 - 03.2023
Associate in Science (A.S.) - Software Development
Community College of Alleghany County
Bachelors - Business Studies and Accounting
Tribhuwan University