Highly motivated and results-oriented professional with strong blend of technical and customer service skills, adept at performing installations, resolving issues, and maintaining positive relationships.
Overview
25
25
years of professional experience
Work History
Heat Treat Operator
Pratt & Whitney
Columbus, GA
03.2018 - Current
Visually inspect forgings
Measure flatness with dial indicator and measure thickness with dial caliper
Measure depth
Able to interpret heat treat diagrams
Build heat-treat load per work instruction
Load/Unload furnace
Calculate time in furnace requirements
Understand load build manager and instructions
Complete paperwork
Coating Technician
SiO2 Medical Products
Auburn, AL
07.2017 - 03.2018
Responsible for operating PECVD (plasma-enhanced chemical vapor deposition) coating and testing equipment
Execute experiments and test
Collect and record data
Forward results to the appropriate departments for evaluation
Trim Repair/Paint Repair Team Member
KMMG (KIA Manufactures)
West Point, GA
08.2010 - 03.2017
Performed trim and paint repair on exterior and interior of three current KIA production models
Inspected damages to determine best course of action
Removed and replaced body panels, doors, fenders, bumpers, and glass; assisted in body adjustments and fit issues
Prepped areas for paint application
Updated and closed out orders in company tracking system
Key Achievements:
Built productive relationships with colleagues and communicated necessary repairs or defects to production line, department, or suppliers
Worked on production line as necessary during staffing shortages; adhered to all appropriate safety regulations to avoid injuries, accidents, or damages
Audio/Video Installer
Merit Sound and TV
Columbus, GA
01.2008 - 01.2015
In part-time role, performed installation of home theater systems for commercial and residential customers
Equipment included PA systems,70-volt speaker systems, flat panel displays, projectors, and wireless and wired multi-room audio systems with remote keypads
Promoted and sold equipment online
Key Achievement:
Provided high-quality customer service and completed installations with a high degree of efficiency resulting in consistent customer satisfaction
Technology Services Technician
Dow Jones and Company
Lagrange, GA
04.2008 - 08.2010
Provided operational and maintenance support for printing presses, imaging systems, grippers, and product delivery systems, as well as general facility upkeep for this national publisher of The Wall Street Journal
Monitored order wire to remain aware of critical run-time information; communicated relevant details to management
Recorded nightly run time data, including film and plate lookup times, and tracked consumables using Production Information Management System (PDIMS)
Key Achievements:
Operated PC-based film imaging and press proof software applications; punched, imaged, and processed plates, verified registration, ensured film and plates remained free of defects, and reviewed printed copies for accuracy and quality
Assisted with performing cleaning and scheduled preventive maintenance on equipment, as well as general housekeeping
Security Professional
Vance Federal Securities
Fort Benning, GA
05.2004 - 10.2007
Assigned to Fort Benning as Force Protection Officer/Armorer with responsibility for managing and securing all weapons
Developed weekly rosters and updated weapons assignments as needed
Oversaw stock room supplies for200+ personnel, including uniforms and other required items
Responsible for preventive maintenance on vehicles and weapons
Performed inspections of incoming personnel and vehicles, regular patrols and surveillance, and access control
Key Achievements:
Earned certification in CPR and first aid; completed160 hours of Military Police Training and qualified to carry firearm on military installation
Promptly identified and reported irregularities, discrepancies, and policy violations to prevent losses or damages
I&R Technician/Satellite Dish Installer
Independent Contracts
Phenix City, AL
09.1999 - 04.2004
Installed, tested, and repaired telephony, cable, and telephone pair systems
Spliced and swept cable hardline
Certified as two-way installer for Direct Way; installed maintained, and troubleshot microwave satellite systems
Pulled, set J-hook paths, terminated, fire stopped, and tested Cat5 cable using Fluke tester
Tagged drops at rack and wall plate using P-touch labelers
Key Achievements:
Identified wiring fire hazards and implemented proper wiring to meet building codes
Worked effectively with diverse contractors across the country, including military installation, as independent subcontractor
Education
GED -
Columbus State University
Columbus, GA
10-1990
Skills
Experience with installation, configuration, troubleshooting, and repair of broadband cable/internet, satellite dish, and telephony equipment, wiring, and systems
Detail-oriented with ability to quickly identify root causes of issues, implement corrective actions, and prevent system/equipment failure, hazards, and other incidents
Collaborative team player, adept at working with diverse cross-functional colleagues to complete projects in a timely and efficient manner
Excellent interpersonal skills with ability to remain calm and professional in stressful environments, swiftly resolve customer issues, and mitigate conflicts
Proficient in Windows and Linux systems, Fluke, fiber and Cat5 cable, audio-video systems, and other equipment, technologies, and components