Gynesis Gough
Louisville,KY
Summary
Experienced in supervising and supporting team members to ensure operational efficiency and high standards of customer service. Responsibilities included managing cash handling processes, conducting daily reconciliations, and training new employees on company policies and safety guidelines. Demonstrated effective conflict resolution skills by addressing customer issues promptly while maintaining compliance with health codes and quality control standards. Proven ability to communicate effectively with management to implement improvements and enhance team performance.
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
2
2
years of professional experience
Work History
Shift Leader
Activate
Louisville, KY
07.2024 - Current
- Supervise and support team members to ensure smooth daily operations and exceptional customer service
- Open and close the store, managing cash handling, deposits, and daily reconciliations
- Delegate tasks efficiently to maintain cleanliness, inventory levels, and operational standards
- Train new employees on procedures, safety guidelines, and company expectations
- Monitor shift performance, provide real-time feedback, and resolve staff or customer issues promptly
- Ensure adherence to company policies, food safety regulations, and quality control standards
- Lead by example to promote a positive, productive, and inclusive work environment
- Communicate with upper management to report progress, suggest improvements, and implement changes
Head Hostess
Wild Eggs
Louisville, KY
07.2023 - 09.2024
- Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.
- Adhered strictly to health codes by ensuring all food preparation areas were clean at all times.
- Ensured that the dining room was always clean, organized, and presentable.
- Ensured compliance with all health department regulations related to food safety and sanitation standards.
- Maintained inventory of supplies necessary for hosting duties such as menus, tablecloths, silverware.
- Collaborated with other departments to coordinate events or services as needed.
- Provided excellent customer service to ensure guest satisfaction.
- Managed financial transactions including payments, refunds, discounts.
- Assisted with seating arrangements for large groups and special occasions.
- Resolved conflicts between customers in an efficient and professional manner.
- Communicated effectively with restaurant managers regarding customer complaints or requests.
Skills
- Team supervision
- Cash handling
- Task delegation
- Employee training
- Conflict resolution
- Customer service
- Health code compliance
- Inventory management
- Performance monitoring
- Operational efficiency
- Communication skills
- Time management
- Positive leadership
- Motivational leadership
- Staff education and training
- Strong verbal and written communication
Timeline
Shift Leader
Activate
07.2024 - Current
Head Hostess
Wild Eggs
07.2023 - 09.2024