Gyovanna Oliveira
Hudson,NH
Summary
Highly motivated employee with experience with financial aid processes, ensuring smooth and efficient application and disbursement procedures. Experienced in customer service techniques to assist students effectively and help enhance their financial literacy. I am knowledgeable about regulatory compliance and institutional policies, which allows me to ensure accurate and timely delivery of financial aid. I am a hardworking, honest, and determined professional who strives to meet and exceed expectations. I take pride in maintaining integrity and efficiency in every task I undertake and am confident that my dedication, reliability, and strong work ethic will make me a valuable addition to any team.
Overview
7
7
years of professional experience
Work History
Financial Aid Assistant
Dallas Baptist University
10.2023 - 12.2025
- Provided guidance to students regarding financial aid options and application processes.
- Assisted in processing financial aid applications and disbursements accurately.
- Coordinated communication between students and financial aid offices to resolve inquiries efficiently.
- Reviewed student files for compliance with federal, state, and institutional regulations.
- Developed training materials for new staff on financial aid policies and procedures.
- Streamlined document verification processes to enhance operational efficiency within the office.
- Monitored and maintained accurate records in financial aid management systems.
- Contacted families and students about late payments and account statements.
- Assisted students and families in filling out financial aid applications.
- Regularly reviewed federal and state regulations to ensure institutional compliance with all applicable requirements relating to financial aid administration.
- Ensured adherence to state financial aid regulations by evaluating Texas Equalization Grant (TEG) applications, determining student eligibility, and maintaining accurate institutional records.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Edited and proofread documents for accuracy and completeness.
- Compiled and analyzed data to produce reports.
Sales Assistant
Le Genuine- Jewelry Store
01.2020 - 01.2021
- Showed great attention to detail when handling and showing delicate jewelry, making sure they looked nice and neat to catch customers' eyes.
- Carefully managed the store's items, kept track of what we had, doing inventory, and helped refill things on time so we didn't run out of popular items.
- Maintained a high level of professionalism and integrity in handling pricing, discounts, and promotional offers, building trust among customers and promoting a positive store reputation.
- Actively listened to customer feedback and suggestions, relaying valuable insights to management, which contributed to the enhancement of products and services.
Restaurant Waiter
Choupana
01.2019 - 01.2020
- Exceptional customer service skills to bring a positive dining experience.
- Participated in staff meetings and training sessions to stay updated on restaurant policies, new menu items, and service standards, ensuring continuous personal and professional growth.
- Helped train new team members, sharing information about the menu, how we serve customers, and the right ways to do things, which made it easier for them to join the team.
Education
Bachelor's of Arts And Science - Criminal Justice
Dallas Baptist University
3000 Mountain Creek Parkway, Dallas TX 7521112-2025
Skills
- Adaptable learner
- Innovative thinking
- Multilingual communication
- Effective communicator
- Collaborative team player
- Skilled in Microsoft Office
- Document organization
- Effective time management
- Detail-oriented approach
- Efficient multitasking
- Consistently reliable
- Cash management
- Accurate data entry
- Data gathering
- Record sorting and filing
- Document review
LANGUAGES
English- advanced
Portuguese- native
Spanish- conversant
Timeline
Financial Aid Assistant
Dallas Baptist University
10.2023 - 12.2025
Sales Assistant
Le Genuine- Jewelry Store
01.2020 - 01.2021
Restaurant Waiter
Choupana
01.2019 - 01.2020
Bachelor's of Arts And Science - Criminal Justice
Dallas Baptist University
Certifications
- Google Data Analytics
- 9th International Cold Case Analysis Project Participation