GYOVANNA OLIVEIRA
Hudson,NH
Summary
I am a highly motivated employee with experience in financial aid processes, ensuring smooth and efficient application and disbursement procedures. Experienced in customer service to assist clients effectively and help enhance their financial literacy. I am knowledgeable about regulatory compliance and institutional policies, which allows me to ensure an accurate and timely delivery of what is expected of me. I am a hardworking, honest, and determined professional who strives to meet and exceed expectations. I take pride in maintaining integrity and efficiency in every task I undertake, and I am confident that my dedication, reliability, and strong work ethic will make me a valuable asset to any team.
Overview
3
3
Languages
1
1
Certification
2
2
years of professional experience
Work History
Financial Aid Assistant
Dallas Baptist University
Dallas, Texas
10.2023 - 12.2025
- Provided guidance to students regarding financial aid options and application processes.
- Assisted in processing financial aid applications and disbursements accurately.
- Coordinated communication between students and financial aid offices to resolve inquiries efficiently.
- Reviewed student files for compliance with federal, state, and institutional regulations.
- Developed training materials for new staff on financial aid policies and procedures.
- Streamlined document verification processes to enhance operational efficiency within the office.
- Monitored and maintained accurate records in financial aid management systems.
- Assisted students and families in filling out financial aid applications.
- Regularly reviewed federal and state regulations to ensure institutional compliance with all applicable requirements relating to financial aid administration.
- Ensured adherence to state financial aid regulations by evaluating Texas Equalization Grant (TEG) applications, determining student eligibility, and maintaining accurate institutional records.
Education
Bachelor's of Arts And Science - Criminal Justice
Dallas Baptist University
Dallas, TX12-2025
Skills
- Adaptable learner
- Multilingual communication
- Effective communicator
- Collaborative team player
- Skilled in Microsoft Office
- Document organization
- Effective time management
- Detail-oriented approach
- Efficient multitasking
- Accurate data entry
- Data gathering
- Record sorting and filing
- Document review
Certification
9th International Cold Case Analysis Project Participation
Languages
English
Portuguese
Spanish
Timeline
Financial Aid Assistant
Dallas Baptist University
10.2023 - 12.2025
Bachelor's of Arts And Science - Criminal Justice
Dallas Baptist University