Sofia Marin
Miami
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
Work History
Financial Aid Assistant
Med College
06.2023 - 02.2026
- Guided students through financial aid processes, completing forms and updating account records to ensure timely access to funds.
- Facilitated completion of financial aid applications for students and families, enhancing their understanding of available options.
- Supported students in selecting and customizing payment plans, aligning options with their specific financial needs.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Coordinated and scheduled meetings and appointments.
Front Desk Receptionist
Valcourt Behavioral Health Clinic
10.2021 - 11.2022
- Greeted guests at front desk, fostering positive relationships while efficiently managing check-in process.
- Collected room deposits, fees, and payments.
- Scheduled, coordinated and confirmed appointments and meetings.
- Conducted insurance verification and preauthorizations and managed patient charts.
Customer Service Representative
Winn Dixie Supermarket
12.2020 - 10.2021
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted customers with returns, refunds and resolving transaction issues.
- Processed money orders for customers at the service desk.
- Trained new employees on customer service, money handling and organizing strategies.
Education
Bachelor of Science - Criminal Justice
Florida International University
Miami, FL12-2024
Associate of Arts - Social Work
Miami Dade College
Miami, FL04-2022
Skills
- Customer support
- Organizational skills
- Time management
- Office administration
- Quick Learner
Languages
- English
- Spanish
Timeline
Financial Aid Assistant
Med College
06.2023 - 02.2026
Front Desk Receptionist
Valcourt Behavioral Health Clinic
10.2021 - 11.2022
Customer Service Representative
Winn Dixie Supermarket
12.2020 - 10.2021
Bachelor of Science - Criminal Justice
Florida International University
Associate of Arts - Social Work
Miami Dade College