Fowzul Rishdha Fowzul Azmi
Trenton
Summary
Dynamic professional skilled in customer service and complaint resolution. Bilingual in English and Spanish, ensuring effective communication and satisfaction for diverse clientele.
Overview
6
6
years of professional experience
Work History
Financial Aid Assistant
Hudson Community College
Jersey City
06.2023 - Current
- Responded to student and parent inquiries, resolving issues related to financial aid eligibility and documentation.
- Provided bilingual assistance in English and Spanish, ensuring accessibility for all families.
- Maintained compliance with institutional and federal policies while ensuring a positive customer experience.
Bank Teller / Associate
TD Bank
Trenton
03.2023 - Current
- Assisted customers with account inquiries, complaints, and financial transactions daily.
- Handled $50,000+ in cash transactions with accuracy and compliance.
- Provided bilingual service to Spanish-speaking customers to ensure understanding and satisfaction.
- Educated clients on available services and resolved concerns in a timely manner.
Shift Lead / Customer Service
Walgreens
Nyack
01.2020 - Current
- Handled customer complaints and provided resolutions to ensure satisfaction.
- Supervised staff and supported daily operations while assisting customers directly.
- Maintained compliance with health, safety, and service standards.
Education
Bachelor of Business Administration -
Eastern University
St. Davids, PA12.2024
Associate of Science - Business
Rockland Community College
Suffern, NY07.2021
Skills
- Customer Service & Complaint Resolution
- Bilingual Communication (English & Spanish)
- Handling Customer Inquiries
- Problem Solving & Conflict Resolution
- Cash Handling & Transaction Accuracy
- Team Collaboration & Client Support
- Customer service
- Financial aid processes
Languages
- Spanish, Fluent
- English, Fluent
- Tamil, Fluent
- Arabic, Advanced
- Sinhala, Advanced
- American Sign Language, Intermediate
Timeline
Financial Aid Assistant
Hudson Community College
06.2023 - Current
Bank Teller / Associate
TD Bank
03.2023 - Current
Shift Lead / Customer Service
Walgreens
01.2020 - Current
Bachelor of Business Administration -
Eastern University
Associate of Science - Business
Rockland Community College
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