Gypsian Carter
Pueblo,CO
Summary
Seasoned Supervisor brings calm, confident presence to interactions. Safety-focused approach to managing employees. Compassionate supervision over all areas. Detail-oriented approach to handling adverse and stressful working conditions. While covering areas of Colorado, New Mexico and Wyoming I have maintained a great driving record.
Overview
15
15
years of professional experience
Work History
Correctional Officer
Department of Corrections
Pueblo, CO
10.2023 - Current
- Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures.
District Manager
American National Insurance Company
Pueblo, CO
12.2019 - 10.2024
- Supported sales team members to drive growth and development.
- Coached, developed and motivated team to achieve revenue goals.
- Resolved customer complaints regarding sales and service.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
- Mentored team members by demonstrating best practices for sales and customer service.
- Worked with direct reports to develop and implement action plans, improving operating results.
Team Manager
AT&T
Pueblo, Colorado
06.2009 - 11.2019
- Maintained accurate records of personnel files including payroll information; updated employee records upon changes in status or position.
- Provided guidance, coaching and mentoring to individual team members as needed to help them reach their full potential.
- Ensured adherence to company policies, procedures, regulations and laws while maintaining an ethical workplace culture.
- Implemented process improvements aimed at increasing efficiency while reducing costs wherever possible.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
GED -
Centennial High School
Pueblo, CO08-2006
Skills
- Prisoner Transport
- Evidence Preservation
- Crisis Management
- Surveillance
- Contraband Seizure
- Crime Prevention
Timeline
Correctional Officer
Department of Corrections
10.2023 - Current
District Manager
American National Insurance Company
12.2019 - 10.2024
Team Manager
AT&T
06.2009 - 11.2019
GED -
Centennial High School
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