Gypsy Terry
Tacoma,WA
Summary
Proven Sales Representative with a track record of enhancing client satisfaction and increasing sales revenue, notably at AT&T. Skilled in upselling, relationship building, and strategic planning. Demonstrates exceptional customer service and problem-solving abilities. Achieved consistent client satisfaction ratings and exceeded sales quotas through effective teamwork and collaboration.
Overview
15
15
years of professional experience
Work History
Sales Associate
Natural Choice Foods
02.2015 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Sales Representative
AT&T
01.2012 - 02.2015
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Sales Representative
Flavor Vapor
01.2009 - 08.2011
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Education
Diploma - General Studies
Shawnee High School
Shawnee, OK05.2008
Skills
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Customer Service
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Outgoing Personality
- Cash Handling
- Money Handling
- Flexible Schedule
- Verbal/written communication
- Cash Register Operation
- Cash Handling Accuracy
- Client Service
- Conflict Resolution
- Store Opening and Closing
- Sales expertise
- Product Sales
- Customer Needs Assessment
- Complex Problem-Solving
- Sales Strategies
- POS System Operation
- Meeting deadlines
- Merchandising knowledge
- Upselling
- Professional Demeanor
- Retail Store Operations
- Adapt to diverse groups
- Cleaning techniques
- Guest Relations
- Sales Training
- Payment Processing
- Strategic Planning
- Merchandising understanding
- Inventory Tracking
Timeline
Sales Associate
Natural Choice Foods
02.2015 - 03.2024
Sales Representative
AT&T
01.2012 - 02.2015
Sales Representative
Flavor Vapor
01.2009 - 08.2011
Diploma - General Studies
Shawnee High School
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