Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

H-Clode Jean-Baptiste

Middletown,DE

Summary

Great problem-solver with strong background as qualified [Job Title]. Knowledgeable about different automotive systems, parts and typical problems. Brings proven abilities in locating sources of faults and completing quality repairs. Knowledgeable Lube Technician interacts positively with customers, simplifying complex mechanical or technical issues for service satisfaction. Committed to providing advanced diagnostic and repair techniques to alleviate vehicle issues. Detail-focused with solid understanding of various vehicle manufacturer's specifications, including foreign and domestic.

Overview

3
3
years of professional experience

Work History

Lube Service Technician

Valvoline Instant Oil
Middletown, DE
07.2023 - Current
  • Checked fluid levels of transmission, power-steering, brake and cooling systems.
  • Ensured that all tools were returned to designated storage areas at end of shift.
  • Disposed of used motor oil and other hazardous materials in accordance with local regulations.
  • Tested battery condition using a variety of diagnostic equipment.
  • Performed oil changes, tire rotations, filter replacements, and other basic maintenance services on vehicles.
  • Maintained accurate records of work performed on each vehicle in accordance with shop policies.
  • Communicated regularly with customers regarding the status of their vehicles' repairs or maintenance needs.

Warehouse Associate

Lowe's
Middletown, DE
11.2021 - 05.2023
  • Used pallet jacks to move items to and from warehouse locations.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Unloaded materials from trucks using forklifts and pallet jacks.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.

Customer Service Associate

Walgreens
Middletown, DE
07.2021 - 10.2022
  • Greeted customers and identified their needs.
  • Answered phone calls from customers promptly and courteously.
  • Kept work area neat, clean, and well-stocked at all times.
  • Resolved customer inquiries in a timely manner.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Addressed inquiries, resolved customer issues, and managed customer relations.
  • Consulted with customers regarding needs and addressed concerns.
  • Escalated unresolved customer issues to the appropriate department or manager for resolution.

Education

High School Diploma -

Middletown High School
Middletown, DE
06-2023

Skills

  • Quality Assurance Standards
  • Product Knowledge
  • Merchandise Restocking
  • Customer Service
  • Customer Complaint Resolution

References

References available upon request.

Timeline

Lube Service Technician

Valvoline Instant Oil
07.2023 - Current

Warehouse Associate

Lowe's
11.2021 - 05.2023

Customer Service Associate

Walgreens
07.2021 - 10.2022

High School Diploma -

Middletown High School

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H-Clode Jean-Baptiste