Haasanah Gillard
Hiram,GA
Summary
Productive Call Center Representative with 4 years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings.
Overview
4
4
years of professional experience
Work History
Call Center Representative
Mendful Minds Wellness Center
Williamstown , NJ
12.2023 - Current
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
Assistant Manager of Customer Service
Flavorful Touch
Philadelphia, PA
07.2022 - 11.2023
- Established processes for monitoring customer satisfaction levels.
- Served as a liaison between staff members and senior management personnel.
- Organized schedules, workflows and shift coverage to meet expected business demands.
Assistant Manager
4 Dukes LLC
Philadelphia, PA
10.2021 - 06.2022
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Monitored employee attendance records, timekeeping, and payroll information.
Customer Service Representative
Molly's Kitchen LLC.
Philadelphia, PA
02.2020 - 10.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
High School Diploma -
Frankford Highschool
Philadelphia, PA09-2022
Skills
- Quality Assurance
- Customer Relationship Management
- Complaint resolution
- Customer Service
- Customer Support
- Professional phone voice
- Appointment Scheduling
- Verbal and written communication
References
References available upon request.
Timeline
Call Center Representative
Mendful Minds Wellness Center
12.2023 - Current
Assistant Manager of Customer Service
Flavorful Touch
07.2022 - 11.2023
Assistant Manager
4 Dukes LLC
10.2021 - 06.2022
Customer Service Representative
Molly's Kitchen LLC.
02.2020 - 10.2021
High School Diploma -
Frankford Highschool
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