Haashim Azam
Alexandria ,VA
Summary
7 years of successful background in Business Analysis, Systems Analysis, Requirement gathering, Communication with SME’s and Stakeholders, Business Process analysis and Technical Documentation. Spearheaded projects on Waterfall, Waterfall-RUP, Waterfall-Scrum, and Agile-Scrum. Broad experience in Medicaid and Medicare Claims and reimbursement, health insurance plans like indemnity, Managed Care plans (HMO, PPO, POS). Experienced in Agile coaching/mentoring, improving development team motivation, process innovation, SCRUM based emergency procedures, removal of project impediments, working with business/product owner to maximize business value. Facilitated Sprint Ceremonies (Sprint Planning, Daily Scrum, Sprint Review and Sprint Retrospective) for Agile Scrum Methodology. Have experience in healthcare industry in working with various modules which include claims processing using EDI X12 transactions like 837, 834, 835, 270/271, and 276 which fall under the HIPAA compliance. Experienced working with the centers for Medicare and Medicaid services (CMS), the Healthcare Common Procedure Coding System (HCPCS), Electronic Data Interchange (EDI), Medicare Part D Services. Organized and facilitated requirements gathering sessions and JAD sessions with Subject Matter Experts (SME’s) and stakeholders to document decisions regarding future state of business processes. Proven success in eliciting requirement, As-Is and To-Be analysis, GAP analysis, Cost benefit analysis, and Risk assessment. Experience in end-to-end testing, UAT (User Acceptance Test) and user training for customers. Talented Business Analyst offering proven skills in analyzing and enhancing business systems at the department or enterprise-wide level. Adept at collaborating with diverse personnel involved in testing, implementing, refining and improving systems to address problems, meet current needs and propel companies forward. Top-notch researcher, presenter and diplomatic communicator with 7+ years in the field Talented Business Analyst offering proven skills in analyzing and enhancing business systems at the department or enterprise-wide level. Adept at collaborating with diverse personnel involved in testing, implementing, refining and improving systems to address problems, meet current needs and propel companies forward. Top-notch researcher, presenter and diplomatic communicator with 7+ years in the field.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business System Analyst
HCSC – Blue Cross Blue Shield
Chicago, IL
11.2021 - 11.2023
- Project scope included integration of secure group API for the Financial Claim Management System to restrict secure group data for users without proper credentials
- Conducted comprehensive assessments of proposed solutions, offered informed recommendations, and examined specific and system-wide impacts to optimize business processes
- Ensured the timely completion and ongoing updates of all project artifacts, maintaining the highest level of quality and accuracy
- Served as a lead BA and liaison between stakeholders and development teams, facilitating the implementation of new enhancements while supporting the establishment of efficient workflows, policies, and procedures
- Developed and uploaded Epics into JIRA, organized and led Epic refinement meetings with Subject Matter Experts and project teams, refining and updating content based on evolving business requirements
- Collaborated closely with project coordinators to understand project timelines, consistently providing detailed reports on daily activities to keep all parties informed of project progress
- Analyzed Epics within JIRA to identify and incorporate L3 Business Capabilities and related Themes, ensuring comprehensive project coverage
- Obtained Epic Approval from respective Epic Owners, meticulously documenting and storing approval records within SharePoint for future reference
- Partnered with both business and technical staff to guarantee the effective and successful implementation of business and system enhancements, fostering a collaborative environment focused on achieving project objectives
- Led and Facilitated projects with high visibility at the executive level successfully.
Business System Analyst (Lead)
T-Mobile
Chicago, IL
06.2019 - 11.2021
- Project scope included complete migration of Mobile 1.0 to Mobile 2.0 in order to enhance operational customer experience and web application interfaces
- Responsible for understanding the end-to-end structure of the provider data architecture and creating mappings for all columns from a business standpoint
- The first point of contact for all business-related issues and concerns for all on-site and offshore developers and testers
- Responsible for gathering detailed business requirements from the Subject Matter Expert from the business side and providing knowledge transfer to people offshore
- Serving as a lead for the offshore Business Analysts and getting them up to speed with the process knowledge and data analysis
- Wrote User Stories in Azure DevOps for the whole team based on each sprint and allocated story points based on the effort required for each story
- Reviewed the AS-is and TO-be document to understand the current and future state of the dataflow
- Assisted the Testing team in building test cases by explaining the complex business rules and converted them into transformation rules which formed the main element of the mapping document
- Worked closely with the project coordinators to learn project timelines and report the day-by-day activities to keep them well informed of the project status
- Led team meetings to explain new process updates and brief the team about any upcoming challenges based on the operational workflow.
Business System Analyst
Anthem
Chicago, IL
01.2018 - 05.2019
- The project was to replace an existing benefit update system (BUS) that generated summary of benefit changes (SBC), EOB’s and Enrollment System with a commercial of the shelf (COTS) application which was purchased from a third-party vendor called FJA
- Responsible for gathering the functional requirements for the health benefit claims receiving and processing system
- Participated in brainstorming sessions and walkthroughs with subject matter experts (SME)
- Wrote User Stories in JIRA for the whole team based on each sprint and allocated story points based on the effort required for each story
- Involved in all Scrum ceremonies like Sprint planning, retrospective and product backlog grooming sessions
- Reviewed test plan and test cases for user acceptance testing (UAT)
- Flow chart, Network diagrams, Floor plans, Site maps, UML diagrams, Business process modelling software and Venn diagrams
- Used Microsoft TFS for creating user stories and keeping track of the hours spent on them
- Worked on modules which include claims processing using EDI X12 transactions like 837, 834, 835, 270/271, and 276
- Single point of contact for all business-related concerns by providing the timelines and making sure that timely delivery of the product is maintained
- Worked closely with the project coordinators to learn project timelines and report the day-by-day activities to keep them well informed of the project status
- Led team meetings to explain new process updates and brief the team about any upcoming challenges based on the operational workflow.
Business Systems Analyst
Amita Health
Arlington Heights, IL
01.2017 - 12.2017
- The deliverable of the project was to build a robust system to record enrollment eligibility feed for Medicare and Medicaid plans which would consolidate different means of data transfer within the organization
- Compiled the Vision Document and composed detailed Business Requirements Document (BRD), Use Case Specification Documents
- Involved throughout the System Development Life Cycle (SDLC) - SCRUM including sprint planning meetings, review meetings and backlog refinement meetings
- Prepared business requirements documents by conducting client group interviews, focused groups, workshops and online surveys
- Facilitated JAD sessions and conducted peer review meetings periodically to keep track of projects milestones
- Used UML to perform Use-Case analysis to capture the dynamic aspect of the application
- Interacted with stakeholders and gathered requirements as per the business needs using Scrum-waterfall methodology
- Extensive knowledge in ANSI X12 EDI 834 file format and in Medicare & Medicaid eligibility requirements
- Worked extensively in Medicaid eligibility and Medicaid Management Information Systems
- Involved with Quality Assurance team to focus on Web based enterprise applications.
Education
Bachelor of Science - Information Technology Project Management
George Mason University
Fairfax, VA06-2024
Skills
- Data Modeling
- Gap Analysis
- Requirements Gathering
- Software Testing
- Enterprise Resource Planning
- Stakeholder Management
- User Acceptance Testing
- Data Migration
- Process Documentation
- Agile Expertise
- Production Support
- Enhancement Support
- Root Cause Analysis
- Software and Hardware Implementation
- Technology Implementation
- Research and Analysis
- Specification Formulation
- Data Consolidation
- Personnel Training
- Database Design
- Report Preparation
- Data Mapping
- Technologically-Savvy
- Solution Implementation
- Stakeholder Relations
- Documentation Abilities
- Requirements Definition
- Program Planning
- Report Writing
- Cross-Functional Collaboration
- Workflow Analysis
Environment Tools
Waterfall, Agile, Waterfall-Scrum, MS Office, MS Teams, SharePoint, Confluence, JIRA, Azure DevOps, MS TFS, MS Visio, HPQC, Tableau, Advanced Excel, MS Word, MS Project, XML, UAT, HTML, CSS, JavaScript, SQL, Python, MongoDB, Requirements Gathering
Academic Details
Pursuing PMP
Certification
- Certified Sales Force Business Analyst
Timeline
Business System Analyst
HCSC – Blue Cross Blue Shield
11.2021 - 11.2023
Business System Analyst (Lead)
T-Mobile
06.2019 - 11.2021
Business System Analyst
Anthem
01.2018 - 05.2019
Business Systems Analyst
Amita Health
01.2017 - 12.2017
Bachelor of Science - Information Technology Project Management
George Mason University
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