Haben Tesfatsion
Columbus,OH
Summary
Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction.
Overview
1
1
year of professional experience
Work History
Dominion Health Services
Mabel Opuku
2511 W Schrock Road
12.2021 - 06.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Education
Associate of Science - Medical Assisting
Fortis College
Columbus, OH09.2022
Skills
- Problem-solving skills
- Time Management
- Listening Skills
- Hospitality services
- Scheduling appointments
- Guest Relations
- Guest accommodations
- Reservations
- Registration
- Room assignments
- Payment oversight
Additional Information
- 180 hours at a homework help center
- Volunteering in communities
Timeline
Dominion Health Services
Mabel Opuku
12.2021 - 06.2023
Associate of Science - Medical Assisting
Fortis College