MARCY COX
Pittsburgh,PA
Summary
Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
31
31
years of professional experience
Work History
Receptionist Duquesne Health Services
Duquesne University
Pittsburgh, PA
08.2024 - Current
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Insurance knowledge and data entry
- Developed and maintained filing systems, improving document retrieval efficiency for administrative staff.
- Implemented office procedures that streamlined daily tasks and improved overall productivity.
- Over all patient/customer service
NIGHT DESK AIDE
DUQUESNE UNIVERSITY
Pittsburgh, PA
08.2023 - 08.2024
- Demonstrate strong organizational skills to manage multiple tasks simultaneously with accuracy
- Update room status records on computerized tracking system regularly throughout shift
- Assist guests with check-in and check-out procedures while adhering to established policies and procedures
- Relies heavily on interpersonal communication skills to communicate and enforce policies with students and guests
- Ability to interact diplomatically and effectively with students, staff and guests to resolve escalating conflicts while maintaining positive relationships
- Responsible for following up and documentation of students concerns, incidents of incivility and employee concerns
E-COMMERCE ASSOCIATE
WHOLE FOODS MARKET
Pittsburgh, PA
03.2019 - 08.2023
- Responsibilities included fulfilling online orders and handling customer requests
- Provided excellent customer service by responding quickly to any questions or concerns they may have had about their orders
FRONT DESK RECEPTIONIST
RENAISSANCE ORTHOPAEDICS
Pittsburgh, PA
12.2001 - 01.2004
- Responsibilities included but were not limited to performing administrative tasks such as scheduling patient appointments and patient information input
- The understanding of patient insurance and the computer input of doctor schedules
- I was the front line of handling patient complaints and concerns
- I had the ability to solve minor patient issues and ensure that any major concerns were immediately escalated to the office manager.
FLIGHT ATTENDANT
US AIRWAYS
Pittsburgh, PA
07.1999 - 12.2001
- While I was a flight attendant with US Airways my main duties included passenger service and interaction while upholding the
- FAA rules and regulations to insure in flight safety
- I was thoroughly trained on safety procedures.
- Utilized problem solving skills when handling difficult customers or resolving conflicts between passengers.
- Trained in emergency evacuation procedures, CPR, and First Aid.
- Maintained composure in high-pressure situations while dealing with passenger complaints or medical emergencies.
FRONT DESK RECEPTIONIST
PEDIATRIC OPTHAMOLOGY AND STRABISMUS
Pittsburgh, PA
09.1995 - 06.1999
- Responsibilities included patient scheduling, patient information input, insurance knowledge and general doctor's office tasks.
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
Education
Flight Attendant Training -
US AIRWAYS
Pittsburgh, PA01.1999
Interior Design - undefined
LAROCHE COLLEGE
Pittsburgh, PA01.1995
General Studies - undefined
COMMUNITY COLLEGE OF ALLEGHENY COUNTY
Pittsburgh, PA01.1993
High School Diploma - undefined
OAKLAND CATHOLIC HIGH SCHOOL
Pittsburgh, PA01.1991
Skills
- Problem-Solving Skills
- Organizational skills
- Procedural Adherence
- Stocking and Replenishing
- Quality Control
- Conflict Resolution
- Facility Security
- Multitasker
Timeline
Receptionist Duquesne Health Services
Duquesne University
08.2024 - Current
NIGHT DESK AIDE
DUQUESNE UNIVERSITY
08.2023 - 08.2024
E-COMMERCE ASSOCIATE
WHOLE FOODS MARKET
03.2019 - 08.2023
FRONT DESK RECEPTIONIST
RENAISSANCE ORTHOPAEDICS
12.2001 - 01.2004
FLIGHT ATTENDANT
US AIRWAYS
07.1999 - 12.2001
FRONT DESK RECEPTIONIST
PEDIATRIC OPTHAMOLOGY AND STRABISMUS
09.1995 - 06.1999
High School Diploma - undefined
OAKLAND CATHOLIC HIGH SCHOOL
General Studies - undefined
COMMUNITY COLLEGE OF ALLEGHENY COUNTY
Interior Design - undefined
LAROCHE COLLEGE
Flight Attendant Training -
US AIRWAYS