Aryn Randolph
San Antonio
Summary
- Managed front desk operations, greeting 100+ visitors daily while maintaining a professional and welcoming environment
- Handled multi-line phone system, directing 50+ calls per day with accuracy and efficiency
- Reduced client wait times by 20% by improving scheduling and check-in procedures
- Maintained 100% accuracy in appointment booking and calendar coordination
- Resolved customer inquiries and complaints, achieving a 95% satisfaction rate
- Organized and digitized filing system, improving document retrieval time by 30%
- Supported office staff with administrative tasks, increasing overall workflow efficiency
- Processed payments, invoices, and records with strong attention to detail and confidentiality
- Trained new front desk staff, ensuring smooth onboarding and consistent service standards
- Coordinated meetings and managed conference room scheduling
Overview
6
6
years of professional experience
Work History
Guest Services Receptionist
Aiden by Best Western
San Antonio, TX
10.2023 - 03.2024
- Managed front desk operations to ensure efficient guest check-in and check-out processes.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Coordinated room bookings and maintained accurate reservation records using hotel management software.
- Trained new staff on operational procedures and best practices in guest service excellence.
Front Desk Agent
Choice Hotels
Rolla, MO
05.2022 - 06.2023
- Managed front desk operations, ensuring prompt guest check-in and check-out processes.
- Assisted guests with inquiries, providing exceptional customer service to enhance satisfaction.
- Coordinated room assignments, optimizing occupancy rates through effective management.
- Implemented procedures for handling reservations and cancellations, streamlining operational workflows.
Babysitter
Care.com Inc
Saint Robert, MO
06.2020 - 06.2023
- Supervised children's activities, ensuring safety and engagement during playtime.
- Prepared nutritious meals and snacks adhering to dietary requirements and preferences.
- Assisted children with homework, fostering a supportive learning environment.
- Communicated effectively with parents regarding daily activities and children's progress.
Jewelry Sales Associate
JCPenney
Rolla, MO
05.2021 - 05.2022
- Assisted customers in selecting jewelry based on personal style and preferences.
- Maintained knowledge of current trends and product features to enhance customer experience.
- Provided exceptional service by addressing inquiries and resolving issues promptly.
- Organized merchandise displays to highlight new arrivals and seasonal promotions.
Online Personal Shopper
Walmart
Rolla, MO
06.2020 - 03.2021
- Assisted customers in selecting products based on preferences and budget.
- Managed online orders through Walmart's e-commerce platform, ensuring accuracy and timely delivery.
- Utilized digital tools to track inventory levels and product availability for customer orders.
- Collaborated with team members to enhance shopping experience and resolve customer inquiries efficiently.
HR Student Assistant
Missouri University of Science and Technology
Rolla, MO
01.2019 - 01.2021
- Assisted in processing employee onboarding paperwork and maintaining accurate personnel records.
- Supported recruitment efforts by scheduling interviews and communicating with candidates effectively.
- Managed employee inquiries regarding benefits, policies, and procedures to ensure clarity and compliance.
- Coordinated training sessions for staff, enhancing professional development opportunities across departments.
Student Assistant Diversity and Inclusion
Missouri University of Science and Technology
Rolla, MO
08.2018 - 01.2019
- Assisted faculty with outreach and projects to promote inclusion, ensuring compliance with university guidelines and protocols.
- Organized and maintained academic materials, improving accessibility for students and staff.
- Coordinated event logistics, enhancing participation through effective communication and planning strategies.
- Developed training materials for new student assistants, streamlining onboarding processes.
Education
No Degree - Biology
Missouri University of Science And Technology
Rolla, MOBachelor of Science - Psychology
Texas A&M University - Central Texas
KilleenSkills
- Patience and tolerance
- Upselling services
- Guest relations
- Property management systems
- Cash handling experience
- Teamwork
- Customer service
- Problem-solving skills
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Front desk operations
- Excellent communication
- Multitasking Abilities
- Reliability
- Computer skills
- Customer satisfaction
- Organizational skills
- Active listening
- Effective communication
- Verbal and written communication
- Check-in and Check-out procedures
- Decision-making
- Hospitality services
- Relationship building
- Phone and email etiquette
- Office organization
- Administrative skills
- Data entry
- Invoicing and billing
- Professionalism
- Strategic planning
Timeline
Guest Services Receptionist
Aiden by Best Western
10.2023 - 03.2024
Front Desk Agent
Choice Hotels
05.2022 - 06.2023
Jewelry Sales Associate
JCPenney
05.2021 - 05.2022
Babysitter
Care.com Inc
06.2020 - 06.2023
Online Personal Shopper
Walmart
06.2020 - 03.2021
HR Student Assistant
Missouri University of Science and Technology
01.2019 - 01.2021
Student Assistant Diversity and Inclusion
Missouri University of Science and Technology
08.2018 - 01.2019
No Degree - Biology
Missouri University of Science And Technology
Bachelor of Science - Psychology
Texas A&M University - Central Texas