Jeanne Kouassi
Miami Beach,FL
Summary
Dynamic professional with a proven track record at SLS South Beach, excelling in guest relations and team collaboration. Leveraged excellent communication skills to enhance guest satisfaction and improve hotel ratings. Adept at utilizing property management systems to streamline operations while fostering a positive work environment. Committed to delivering exceptional service and building strong customer relationships.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Guest Services Receptionist
SLS South Beach
10.2023 - 05.2025
- Played an integral role in improving overall hotel ratings by consistently providing exceptional service and addressing guest needs promptly.
- Promoted a positive work environment by collaborating effectively with colleagues from diverse backgrounds.
- Collaborated with housekeeping and maintenance teams to address guest concerns and maintain room quality standards.
Business Owner
Primevert Boutique
10.2021 - 10.2023
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Agile Product Owner
BPIFRANCE
03.2018 - 06.2021
- Collaborated with stakeholders to define project scope, objectives, and deliverables that aligned with business goals.
- Ensured timely product delivery by prioritizing features and coordinating cross-functional teams.
- Analyzed market trends and competitor offerings to inform product strategy decisions.
- Enhanced product development by implementing Agile methodologies and practices.
- Broke project into epics and implementable user stories.
- Attended Agile ceremonies, demos and production proving activities.
- Built trust among team members by encouraging open communication channels, resolving conflicts professionally, and promoting collaboration across functions.
Business Analyst
AUSY
04.2010 - 03.2018
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
Consultant
Equinox
04.2007 - 12.2010
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
Education
Master of Science - Asset Management
ESC BREST
FRANCE12-2006
Bachelor of Science - Banking And Finance
University PARIS X-Nanterre
PARIS, FRANCE09-2004
Skills
- Patience and tolerance
- Guest relations
- Foreign language skills
- Excellent communication
- Computer skills
- Reliability
- Organizational skills
- Team collaboration
Certification
- Opera Training - 10/2023
- SAFe® 5 Agilist
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Guest Services Receptionist
SLS South Beach
10.2023 - 05.2025
Business Owner
Primevert Boutique
10.2021 - 10.2023
Agile Product Owner
BPIFRANCE
03.2018 - 06.2021
Business Analyst
AUSY
04.2010 - 03.2018
Consultant
Equinox
04.2007 - 12.2010
Master of Science - Asset Management
ESC BREST
Bachelor of Science - Banking And Finance
University PARIS X-Nanterre
Similar Profiles
Renee MedinaRenee Medina
Lead Pool Server at SLS South Beach / Hyde BeachLead Pool Server at SLS South Beach / Hyde Beach
Tina LesterTina Lester
Pool Server at SLS South Beach HotelPool Server at SLS South Beach Hotel
NATALY RODRIGUEZNATALY RODRIGUEZ
GROUP SALES MANAGER at SLS HOTEL SOUTH BEACHGROUP SALES MANAGER at SLS HOTEL SOUTH BEACH
Evan GavaraEvan Gavara
Volunteer at CureDuchenneVolunteer at CureDuchenne
Liz LoewensteinLiz Loewenstein
Strategic Customer Success Manager, Enterprise at TRIBEStrategic Customer Success Manager, Enterprise at TRIBE