Patricia Langer
MILWAUKEE,WI
Summary
Dynamic professional with extensive experience in guest relations and customer service at Milwaukee Catholic Home. Proven ability to enhance guest satisfaction through effective communication and attention to detail.
Extensive experience in guest services, possessing strong interpersonal and communication skills. Known for reliability, flexibility, and collaborative approach to achieving results. Skilled in managing front desk operations, resolving guest inquiries, and ensuring positive visitor experience. Recognized for adaptability and proactive attitude in dynamic environments.
Overview
5
5
years of professional experience
Work History
Guest Services Receptionist
Milwaukee Catholic Home
Milwaukee, WI
04.2024 - Current
- Managed front desk operations, providing exceptional customer service to residents and visitors.
- Responded promptly to resident concerns, ensuring timely resolution and satisfaction.
- Collaborated with housekeeping and maintenance teams to address guest concerns and maintain room quality standards.
- Demonstrated flexibility in handling unexpected scheduling changes, maintaining a high level of professionalism and adaptability to ensure seamless guest services.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
Licensed Pharmacy Technician
SSM Dean West Clinic
752 N High Point Dr
03.2023 - 04.2023
- Processed prescription orders efficiently using pharmacy management software.
- Maintained accurate inventory records to ensure medication availability.
- Addressed patient concerns with empathy, providing clear explanations of medication usage, side effects, and potential interactions.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Prepared and labeled medications according to established protocols.
Supervisor of Daily Services.
Grifols Plasma Center
412 N Henry St
12.2020 - 11.2022
- Oversaw daily operations to ensure compliance with safety and quality standards.
- Trained and mentored new staff on procedures and best practic
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Conducted regular audits to maintain inventory accuracy and reduce waste.
Education
GED -
Wisconsin Lutheran High School
Wauwatosa, WI01-1984
Skills
- Patience and tolerance
- Guest relations
- Teamwork and collaboration
- Customer service
- Attention to detail
- Excellent communication
Timeline
Guest Services Receptionist
Milwaukee Catholic Home
04.2024 - Current
Licensed Pharmacy Technician
SSM Dean West Clinic
03.2023 - 04.2023
Supervisor of Daily Services.
Grifols Plasma Center
12.2020 - 11.2022
GED -
Wisconsin Lutheran High School