Hacel Carolina Ovalles
Hialeah,FL
Summary
Dedicated Sales Associate offering 5+ years of success in fostering quality shopping experiences through expert needs assessment and extensive product knowledge. Proven history of exceeding sales targets and meeting customer needs with effective product solutions. Skilled in training and mentoring new associates on customer service and sales best practices.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Overview
8
8
years of professional experience
Work History
Retail Sales Representative
T-Mobile
Coral Springs, Florida
09.2021 - Current
- Prepared reports on daily sales activities for management review.
- Coordinated with other departments for smooth functioning of operations.
- Performed opening and closing duties such as counting money in register drawer or restocking supplies.
- Provided customer service by answering product related questions in a timely manner.
- Maintained cleanliness of the sales floor, fitting rooms and check-out areas.
- Adhered to all safety procedures while handling equipment or merchandise.
- Initiated contact with potential customers through cold calling techniques.
- Assisted with training new employees on retail processes and procedures.
- Replenished stock shelves and displays according to store guidelines.
- Conducted price comparisons between competitors for certain products.
- Attended weekly team meetings to discuss sales goals and strategies.
- Tracked inventory levels through use of POS system and communicated low stock issues to supervisor.
- Resolved customer complaints in a professional manner.
- Assisted customers with selecting merchandise based on their individual requirements.
- Demonstrated knowledge of promotions, discounts and loyalty programs.
- Upsold additional products when appropriate to increase store revenue.
- Greeted customers, identified their needs and provided product information.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Worked with off-site locations to find desired items for customers.
- Assisted large number of customers per day in finding or selecting items.
- Regularly met or exceeded established sales goals by implementing strategic closing techniques.
- Initiated friendly conversation with customers to determine level of assistance required.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
Sales Associate
Boost Mobile
Oakland Park, FL
09.2019 - 08.2021
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Educated customers on product and service offerings.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Recommended merchandise to customers based on needs and preferences.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Independent Consultant
Mary Kay
Broward Country, FL
03.2018 - 06.2019
- Placed orders for customer purchases and personal inventory to maintain consistent stock.
- Kept customer information confidential and handled details accurately.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
- Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Sold various products by explaining unique features and educating customers on proper application.
Assistant Store Manager
MNV ENERGY RIVIERA BLV
MIRAMAR, FL
02.2017 - 08.2018
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
- Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
- Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
- Ensured proper organization of store, responded to customer complaints and answered questions quickly.
- Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
- Processed credit and debit card payments and returned proper change for cash purchases.
Cashier
Sedano's Supermarkets
Pembroke Pines, FL
07.2016 - 02.2017
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers
- Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions
- Helped customers find specific products, answering questions and offering advice
- Trained new team members in cash register operation, stock procedures and customer service
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
- Worked closely with front-end staff to assist customers
- Helped customers update accounts, sign up for new services and take advantage of special offers
- Properly verified customer identification for alcohol or tobacco purchases
Education
High School Diploma -
Mcarthur High School
Hollywood, FL07-2017
Skills
- Spanish and English (read, speak and write)
- Superb time management
- Customer service
- Money handling
- Team player mentality
- Sales development
- Listening skills
- Excellent communication skills
- Outgoing personality
- Reliable and punctual
- Sales expertise
- Cash register operation
- Computer expertise
- Customer needs assessment
- Customer retention abilities
- Upselling strategies
- Flexible Schedule
Timeline
Retail Sales Representative
T-Mobile
09.2021 - Current
Sales Associate
Boost Mobile
09.2019 - 08.2021
Independent Consultant
Mary Kay
03.2018 - 06.2019
Assistant Store Manager
MNV ENERGY RIVIERA BLV
02.2017 - 08.2018
Cashier
Sedano's Supermarkets
07.2016 - 02.2017
High School Diploma -
Mcarthur High School