Hadassah Peek
Decatur,GA
Summary
Dedicated Customer Service Representative recognized for exceptional productivity and efficiency in task completion. Proven expertise in communication, problem-solving, and time management drives seamless operations within customer service settings. Demonstrates strong listening skills, empathy, and patience to effectively address customer needs and foster positive relationships. Aiming to leverage these strengths to enhance customer satisfaction and operational success.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Department of Treasury
Atlanta, GA
08.2021 - Current
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.
- Contacts taxpayers and/or their representatives in response to IR SContacts regarding a limited number of delinquent situations
- Provides explanations to specific Inquiries initiated by individuals, generated by notices, or internally generated assignments
- Advises taxpayers of the enforcement actions that may be taken if they fail to meet commitments to
file return and/or pay tax liabilities and encourages voluntary compliance with tax laws.
Customer Service Representative
Alight
Remote, GA
03.2020 - 12.2022
- Delivered customer support to high call load each shift.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Conducted research into medical terminology related to healthcare claims processing activities.
- Handled billing related activities focused on medical specialties.
- Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal information.
Member Service Representative
Delta Dental
Remote, GA
11.2019 - 03.2020
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions.
- Collected deposits or payments and arranged for billing.
- Answered incoming calls regarding membership benefits and services.
- Handle all correspondence via mail, email, and any necessary refunds.
Education
Bachelor of Science -
Georgia State University
Atlanta, GA05-2024
Skills
- Customer service
- Problem solving
- Time management
- Technical troubleshooting
- Data analysis
- Team collaboration
- Call center operations
Timeline
Customer Service Representative
Department of Treasury
08.2021 - Current
Customer Service Representative
Alight
03.2020 - 12.2022
Member Service Representative
Delta Dental
11.2019 - 03.2020
Bachelor of Science -
Georgia State University
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