Hadi Ahmed

Check in Agent

• Delivered exceptional front-line service to a diverse, international passenger base at one of the world’s busiest airports.
• Assisted travelers through all stages of the check-in and boarding process using Altea DCS, ensuring accuracy and efficiency.
• Resolved customer concerns professionally, including seating disputes, excess baggage, and travel documentation issues—enhancing overall passenger satisfaction.
• Provided special care for priority passengers, families, elderly travelers, and those with reduced mobility (PRMs), ensuring a seamless airport experience.
• Communicated clearly and empathetically with passengers during flight delays, disruptions, or gate changes, offering solutions and minimizing stress.
• Maintained a calm, courteous demeanor under pressure during peak travel times and irregular operations (IROPs).
• Consistently received positive feedback for professionalism, patience, and problem-solving abilities in customer-facing roles.

Central Load Controller & Ramp Supervisor

• Served as the primary liaison between load control, ramp operations, gate agents, dispatch, and flight crew, ensuring real-time alignment across all departments during flight turnaround.
• Supervised aircraft servicing activities, including fueling, baggage/cargo loading, catering, and GSE positioning, ensuring adherence to all safety and procedural standards.
• Managed weight and balance calculations for wide-body aircraft including Airbus A350-1000 (A3500), Airbus A380, and Boeing 787 Dreamliner using Altea CM, generating accurate Load Sheets and Trim Sheets.
• Handled last-minute operational adjustments for payload and passenger changes, updating load plans swiftly while ensuring compliance with aircraft limitations and regulatory standards.
• Oversaw ramp safety compliance, including GSE checks, PPE adherence, and hazard prevention, contributing to a zero-incident environment.
• Issued and transmitted all operational messages (LDM, CPM, MVT) via SITA systems to support global coordination and flight tracking.
• Led, coached, and supported ramp teams during high-traffic hours, maintaining focus on safety, efficiency, and on-time performance (OTP).

• Delivered prompt, courteous, and accurate customer service to members, assisting with deposits, withdrawals, loan payments, and account inquiries.
• Handled daily cash transactions and balanced cash drawer with a high degree of accuracy, maintaining compliance with internal audit procedures.
• Educated members on credit union products and services, such as online banking, mobile apps, and loan offerings, contributing to cross-selling efforts.
• Identified and resolved customer concerns regarding account discrepancies, transaction issues, or service questions with professionalism and confidentiality.
• Followed strict security and compliance protocols, including identity verification, anti-money laundering (AML), and Bank Secrecy Act (BSA) procedures.
• Processed check deposits, money orders, and cashier’s checks efficiently while minimizing errors and maintaining a strong attention to detail.
• Supported branch operations by assisting with end-of-day closing procedures, vault balancing, and preparing cash shipments for secure delivery.
• Built trust and rapport with members by maintaining a friendly, helpful demeanor and consistently delivering high-quality service.
• Collaborated with team members and management to meet daily transaction goals and maintain a smooth, customer-focused environment.