HADIA AMINI
Albuquerque,NM
Summary
To obtain part time Employment in a customer service position. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Financial Customer Service Representative
CIBC BANK
11.2014 - Current
- Balance currency, coin, and cheque in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines
- Cash cheque and pay out money after verification/validation of signatures, confirming written and numerical amounts, and accounts have sufficient funds
- Receive cheque and cash for deposit, verify amounts, and check accuracy of deposit slips
- Examine cheque for endorsements and verifying other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents
- Entry of customers' transactions details in computers in order to record transactions and issue computer-generated receipts
- Count currency, coins, and cheques received, by hand or using currency-counting machine, in order to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
Addicttion and Commuity Servise Workder
Islamic Social Services
04.2023 - 06.2023
- Offered security presence to special events to scan guests, monitor premises and removed unauthorized individuals.
- Patrolled assigned zones to look for criminal violations and safety issues.
- Responded to and processed found property calls, logging details and filing required reports for further action.
- Assisted police officers in routine investigations by canvassing areas, collecting and documenting evidence and coordinating community responses.
Front Desk Receptionist/Officer
West Edmonton Hyundai
01.2015 - 01.2017
- Dealership
- Greet customers warmly and connect them with the appropriate party
- Answer the phone in a timely manner and direct calls to the concerned person/department
- Create and manage both digital and hard copy filing systems for all documents
- Answer inquiries about company
- Send email and faxes as well as coordinate mail flow in and out of office
- Coordinate office activities
- Gather personal and insurance information
- Perform basic bookkeeping, filing, and clerical duties.
Education
Associate of Arts - Addiction And Community Service Worker
Reeves Collage
Edmonton,AB03.2023
Skills
- SKILLS SUMMARY
- 10 Years working experience in customer service industry
- Ongoing commitment to provide excellent service to the public
- Capacity to work under pressure and produce results in a schedule oriented environment
- Good verbal and written communication skills
- A friendly and outgoing personality and a willing worker with an attitude of going an extra mile
- Motivated and willing to learn new things
- Strong team player with the ability to work independently
- Computer Skills:
- Microsoft Office (Word, Excel and Power Point), Email and Windows
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] through effectively helping with [Task].
- Collaborated with team of [Number] in the development of [Project name].
Certification
- First Aid and CPR 2023
- Harm Redaction - 2023
Languages
Persian
Full Professional
Urdu
Full Professional
Timeline
Addicttion and Commuity Servise Workder
Islamic Social Services
04.2023 - 06.2023
Front Desk Receptionist/Officer
West Edmonton Hyundai
01.2015 - 01.2017
Financial Customer Service Representative
CIBC BANK
11.2014 - Current
Associate of Arts - Addiction And Community Service Worker
Reeves Collage
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