Hadil Alfroukh
Philadelphia,PA
Summary
Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff. Self-motivated and dependable with 6+ years of service. Proficient in assisting customers with well manners. Providing assistant for those that ask for help.
Overview
8
8
years of professional experience
Work History
Caseworker Manager
EZ Home Care Agency
01.2024 - 05.2024
- Assessed needs of each client and recommended appropriate services and resources.
- Handled incoming calls, addressed inquiries, resolved issues patients were experiencing, and ensured patient’s safety and satisfaction.
- Made house visits to current and new customers.
Sales Associate
J&S Auto Haus Six
07.2021 - 11.2022
- Assisted buyers by understanding their requirements and interests and matching these interests to various car models.
- Demonstrated vehicle features and offered customers for a test drive.
- Maintained a professional and loyal relationship with customers to encourage customers to repeat business.
- Signed up and closed deals for customers.
- Followed up with current and new customers.
Waitress
IHOP Restaurants LLC
11.2019 - 03.2020
- Greeted customers, answered questions and recommended specials, and desserts to increase profits.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicate with customers in a positive manner and respect.
Assistant/Maintenance Vehicles
Mikes Auto Works
01.2016 - 10.2019
- Maintain a daily management.
- Scheduled appointments as well as providing them with the best rate that fits them.
- Writing emails, transcribing notes, faxing, copying, and creating spreadsheets or printing documents.
- Contributed to maintenance of safe conditions within facility by mopping up wet spots on floor and sweeping up broken glass.
- Contacted vendors to ascertain and procure necessary equipment and tools needed to successfully complete jobs.
- Picked up and delivered vehicles that needed to be serviced.
- Change oil/brakes.
- Balance wheels/change wheels.
- Maintained a clean area.
Education
High School Diploma -
George Washington High School
5 2013
Some College (No Degree) - Liberal Arts And General Studies
Community College of Philadelphia
Philadelphia, PASkills
- Bilingual
- Safe food handling
- Effective customer upselling
- Active listening and communication
- Management Skills
- Patient
- Great Customer Service
- Team Work
- Patient and open minded
- Dependent
- Great work ethic
- Willingness to learn new experiences and things daily
Timeline
Caseworker Manager
EZ Home Care Agency
01.2024 - 05.2024
Sales Associate
J&S Auto Haus Six
07.2021 - 11.2022
Waitress
IHOP Restaurants LLC
11.2019 - 03.2020
Assistant/Maintenance Vehicles
Mikes Auto Works
01.2016 - 10.2019
High School Diploma -
George Washington High School
Some College (No Degree) - Liberal Arts And General Studies
Community College of Philadelphia
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