Hadiyah Dixon
Winter Park
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Human Resources Specialist
Cold Roller Courier, LLC
12.2021 - 01.2025
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
- Assisted with writing job postings and job descriptions for boards.
- Advocated for staff members, helping to identify and resolve conflicts.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Completed human resource operational requirements by scheduling and assigning employees.
- Administered employee benefits programs and assisted with open enrollment.
- Developed and implemented onboarding and orientation programs for new employees.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Client Service Representative
LabCorp
10.2019 - 10.2021
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Implemented and developed customer service training processes.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
Human Resources Specialist
Southeast Unlimited Freight
05.2013 - 06.2018
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Created and delivered HR training sessions to staff, managers and executives.
- Assisted with writing job postings and job descriptions for boards.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Collaborated with managers to identify and address employee relations issues.
- Administered employee benefits programs and assisted with open enrollment.
- Developed and implemented onboarding and orientation programs for new employees.
Education
Associate of Science -
Wake Technical Community College
Raleigh, NCSkills
- Policies implementation
- Recruiting
- Training development
- Paperwork verification
- Payroll and benefits administration
- Customer service delivery
- Confidential document control
- Employee relations
- HR services
- Exit interviews
- Onboarding and orientation
- Recruitment
- Data evaluation
- Microsoft Office Suite
Timeline
Human Resources Specialist
Cold Roller Courier, LLC
12.2021 - 01.2025
Client Service Representative
LabCorp
10.2019 - 10.2021
Human Resources Specialist
Southeast Unlimited Freight
05.2013 - 06.2018
Associate of Science -
Wake Technical Community College
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