Holly Miranda
Wyoming_US
Summary
Dedicated HR Specialist with a proven track record in HR policies, employee relations, and recruitment strategies. Committed to enhancing employee engagement and streamlining processes for organizational success.
Overview
21
21
years of professional experience
Work History
Human Resources Specialist
Veterans Affairs, Veterans Health Administration
01.2013 - Current
- Formulated and executed HR policies to foster employee engagement and ensure compliance.
- Facilitated comprehensive onboarding programs to enhance new hire integration efficiency.
- Partnered with department leaders to assess staffing requirements and enhance recruitment strategies.
- Orchestrated training sessions to enhance workforce skills and foster professional growth.
- Oversaw benefits administration, ensuring precise enrollment and effective communication of options to staff.
- Directed performance appraisal processes, ensuring effective evaluation methods and constructive feedback delivery.
- Managed personnel records and statistical data to uphold accuracy and adhere to applicable regulations.
- Executed comprehensive HR audits to verify accuracy of personnel files, payroll records, and benefit enrollments.
- Oversaw employee leave requests in alignment with FMLA guidelines, ensuring regulatory compliance.
- Streamlined onboarding processes for new hires to enhance workplace integration.
- Conducted regular audits and policy updates to ensure compliance with federal, state, and local labor laws.
- Addressed employee inquiries regarding insurance, pension plans, vacation, sick leave, and employee assistance programs.
- Optimized HR policies and procedures to enhance employee satisfaction.
- Oversaw employee attendance and performance, addressing issues in alignment with company policies and procedures.
- Assisted with open enrollment periods for health insurance coverage options, ensuring employees made informed decisions regarding benefits selections.
- Supported restructuring efforts to maintain operational continuity and ensure equitable treatment of impacted employees.
- Facilitated employee training programs to enhance skills development and elevate overall performance.
- Optimized recruitment processes to enhance efficiency in hiring qualified candidates.
- Partnered with department managers to assess staffing requirements and formulate strategic recruiting initiatives.
- Assisted management with performance management systems that allowed for accurate tracking of employee progress and goal achievement.
- Oversaw development and maintenance of employee records database, ensuring adherence to legal requirements.
- Orchestrated onboarding processes to ensure new hires experienced a welcoming and informative transition.
- Optimized recruitment processes to enhance efficiency and reduce average hiring time.
- Directed compliance initiatives with labor laws and regulations to mitigate legal risks.
- Facilitated resolution of employee disputes with empathy and professionalism to foster a harmonious work environment.
- Facilitated discussions with managers to pinpoint and address employee relations issues, enhancing team dynamics.
- Developed structured onboarding and orientation processes to ensure smooth transitions for new hires.
- Facilitated HR training sessions for staff managers and executives to enhance leadership capabilities.
- Assisted with employee benefits administration and provided support during open enrollment to ensure seamless participation.
- Facilitated discussions with departmental managers to evaluate hiring demands and present qualified candidate options.
- Assessed candidate qualifications through resume analysis prior to submission to corporate hiring managers for consideration.
- Facilitated performance reviews and delivered constructive feedback to managers regarding employee performance.
- Facilitated planning, monitoring, and appraisal of employee performance through training managers in effective coaching and disciplinary techniques.
Receptionist/Medical Assistant
St. Vincent Health Hospital
Cody, WY
03.2009 - 06.2011
- Managed patient check-in and appointment scheduling to ensure smooth operations.
- Coordinated communication between departments to facilitate efficient patient care.
- Maintained accurate patient records using electronic health record systems.
- Assisted patients with inquiries, providing information on services and procedures.
- Trained new staff on office protocols and customer service standards.
- Led initiatives to streamline front desk processes, improving workflow efficiency.
- Implemented patient feedback mechanisms to enhance service quality and satisfaction.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Collected insurance payments, processed transactions and updated relevant records.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted healthcare professionals with patient examinations and procedures, ensuring thorough preparation and support.
- Coordinated patient scheduling and managed appointment systems to enhance operational efficiency.
- Developed and maintained electronic health records with precision, ensuring data integrity and accessibility for medical staff.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Improved clinical workflow with introduction of electronic health records system.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Medical Record/Surgery Scheduler/Receptionist/Medical Assistant
Yellowstone Sports Medicine
Cody, WY
10.2005 - 12.2007
- Scheduled surgeries with precision, optimizing physician calendars and patient needs.
- Coordinated pre-operative assessments, ensuring compliance with medical protocols and patient readiness.
- Managed patient communications, addressing inquiries and providing timely updates on scheduling changes.
- Streamlined appointment processes, reducing scheduling conflicts and enhancing operational efficiency.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Verified insurance coverage and obtained pre-authorizations.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.
- Educated patients about surgeries and provided treatment plan documentation.
- Streamlined pre-surgery processes, ensuring all patients were adequately prepared for their procedures.
- Coordinated with multiple departments to ensure smooth operation on surgery days, reducing patient wait times.
- Assisted with medical coding and billing tasks.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Performed various administrative tasks by filing, copying and faxing documents.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Registered and verified patient records before triage with most up-to-date information.
- Obtained payments from patients and scanned identification and insurance cards.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Maintained accurate patient records using electronic health record systems.
- Assisted in billing inquiries, resolving issues to improve patient satisfaction.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Measured patient pulse oximetry.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Dana Hills High School
Dana Point, CASkills
- Customer relations
- HR policies and procedures
- Training and mentoring
- Training development
- Recruiting
- Diversity and inclusion
- Pre-employment screening
- Recruitment strategies
- Employee relations
- Onboarding and orientation
- Background checks
- Compensation and benefits
- Organizational development
- Employee onboarding
- Benefits administration
- Employee retention
- Performance management
- Labor relations
- Negotiation
- Employment law
- HR policy/procedure development
- Time and labor control
- Union relations
- Benefits package preparation
- HR services
- Collective bargaining
- Personnel relations
- Personnel engagement
- Benefits administrator
- Policies implementation
- Grievance handling and redressal
- Human resources support
- Documentation and recordkeeping
- Analytical and critical thinking
- New hire orientation
- Time tracking and payroll administration
Languages
English
Native or Bilingual
Interests
- Enjoy participating in horse back riding, and roping for overall physical and mental well-being
- Backpacking and Hiking
- Road Trips
- Adventure Travel
- Food Tourism
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Growing herbs, vegetables, or fruits in home gardens
- Learning new cooking techniques and expanding my culinary skills
- Cooking
- I like trying new recipes and food trends
- I enjoy cooking for friends and family gatherings
- Outdoor Recreation
- Gardening
- Hiking
- Enjoy hobbies that combine physical activity with outdoor exploration
Timeline
Human Resources Specialist
Veterans Affairs, Veterans Health Administration
01.2013 - Current
Receptionist/Medical Assistant
St. Vincent Health Hospital
03.2009 - 06.2011
Medical Record/Surgery Scheduler/Receptionist/Medical Assistant
Yellowstone Sports Medicine
10.2005 - 12.2007
Dana Hills High School