Summary
Overview
Work History
Education
Skills
Timeline
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HADIZA KOULIBALY

ROCHESTER,NY

Summary

Motivated customer service specialist with over 3 years retail experience in a fast-paced, team-based environment. Friendly Sales Associate adept at working in diverse retail and customer service environments. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.

Overview

6
6
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVCE

US AIRWAYS
Philadelphia, PA
03.2009 - 02.2012
  • Greeted customers aproaching counter to ascertain what each customer wanted or needed.
  • Earned management trust by serving as leader and trainer of new employees.
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

SALES CONSULTANT

BEST BUY
Philadelphia, PA
05.2006 - 03.2008
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Recommended alternative items if product was out of stock.

Education

Associate of Science - BUSINESS ADMINISTRATION

CAMDEN COUNTY COLLEGE
New Jersey
2005

High School Diploma -

SOUTH PHILADEPHIA HIGH SCHOOL
Philadelphia, PA
2001

Skills

  • Creative problem solver
  • Quick learner
  • Exceptional communication skills
  • Bilangual (french and English)
  • Strong client relations
  • Training development aptitude
  • International sales support

Timeline

CUSTOMER SERVICE REPRESENTATIVCE

US AIRWAYS
03.2009 - 02.2012

SALES CONSULTANT

BEST BUY
05.2006 - 03.2008

Associate of Science - BUSINESS ADMINISTRATION

CAMDEN COUNTY COLLEGE

High School Diploma -

SOUTH PHILADEPHIA HIGH SCHOOL

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HADIZA KOULIBALY