Edward J. Demallistre
Burlington,MA
Summary
Versatile customer service professional looking to take on increasing responsibility. Thrive in fast-paced environments and maintain calm in challenging situations. 5 years of experience and ready to move into a Supervisor position.
Overview
8
8
years of professional experience
Work History
Supervisor Customer Service
ezCater
Boston, MA
11.2017 - Current
- Directed training of new team members in Denver and mentored each to promote productivity, accuracy and friendly service.
- Oversaw team of 15 customer service professional assisting customers.
- Responded to customer requests with friendly, knowledgeable service and support.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Educated customers about the brand to incite excitement about the company’s mission and values.
- Learned, referenced and applied product knowledge information.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Referred unresolved customer grievances to designated departments for further investigation.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Recommended new [Product or Service Name] to customers, resulting in a [Number]% in add-on business.
- Answered customer questions about product availability and shipment times.
- Mentored new sales associates to contribute to the store’s positive culture.
- Trained [Number] new sales associates each quarter.
- Directed calls to appropriate individuals and departments.
- Worked with the management team to implement the proper division of responsibilities.
- Verified that all customers received receipts for their purchases.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
- Responded to all customer inquiries thoroughly and professionally.
- Worked night and weekend shifts during holiday season, securing $[Number] in of orders in [Time Period].
- Politely assisted customers in person and via telephone.
Education
Broadcasting
Connecticut School of Broadcasting
Needham, MA2012
Associate of Arts - Degree in Science Liberal Studies
Middlesex Community College - Bedford
Bedford, MA2011
Skills
- Team leadership
- Inter-department collaboration
- Training and development
- MS Windows proficient
- Fluent in Spanish
- Training development aptitude
- Motivated team player
- Up selling techniques
- Positive and friendly
- Multi-line phone talent
- Customer-oriented
- Customer relations
- Creative problem solver
- Customer - Oriented
- Skilled problem solver
- Natural leader
- Retail sales
- Quick learner
- Personable
- Goal-oriented
Accomplishments
- Customer Service
Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
Handled guest complaints, maintaining a positive dining experience for all rest.
Timeline
Supervisor Customer Service
ezCater
11.2017 - Current
Broadcasting
Connecticut School of Broadcasting
Associate of Arts - Degree in Science Liberal Studies
Middlesex Community College - Bedford