Saul Lozada
Moreno Valley,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Supervisor Customer Service
United States Postal Service, USPS
04.2019 - Current
Instructed over 70 employees on daily delivery expectations.
- Responded to customer inquiries and resolved complaints to increase our customers satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training to carriers and clerks to promote productivity and good service.
- Kept high average of delivery performance evaluations.
- Created and prepared reports of daily functions and performance.
Loan Officer
Ramses Investments, Inc.
02.2014 - 03.2019
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Examined customer loan applications for loan approvals and denials.
- Processed loan applications and monitored progress from start to finish.
- Identified opportunities to cross-sell and upsell loan products to customers.
Education
Trade Certificate - Medical Assistance
Westech College
Moreno Valley, CA2011
High School Diploma -
Moreno Valley High School
Moreno Valley, CA2007
Skills
- Excellent Customer Service
- Handling Complaints
- Training Programs
- Union Negotiations
- Corrective actions
- Team Productivity
- Verbal and Written Communication
- Staff Assignments and Supervision
- Supervising Employees
- Daily Timekeeping
- Leadership and Change Management
- Computer Skills, Microsoft Office
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Supervisor Customer Service
United States Postal Service, USPS
04.2019 - Current
Loan Officer
Ramses Investments, Inc.
02.2014 - 03.2019
Trade Certificate - Medical Assistance
Westech College
High School Diploma -
Moreno Valley High School
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