Hadja Zenab Bah
Ashburn,VA
Summary
Dedicated Clinical Technician with experience at Virginia Hospital Center, excelling in patient assessments and infection control. Proven ability to enhance patient satisfaction through effective communication and compassionate care. Skilled in HIPAA compliance and proficient in Microsoft applications, contributing to streamlined workflows and improved patient outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Clinical Technician
Virginia Hospital Center
Arrington, VA
09.2024 - Current
- Ensured a safe environment for patients by adhering to infection control procedures and proper equipment handling techniques.
- Conducted comprehensive patient assessments, gathering vital signs, medical histories, and presenting symptoms for accurate diagnosis.
- Improved patient satisfaction with compassionate bedside manner and clear communication skills.
- Helped maintain a clean clinical environment through regular equipment sterilization procedures, reducing the risk of infections or complications.
- Maintained strict patient confidentiality, following HIPAA guidelines and clinic-specific policies to protect sensitive information.
- Maintained inventory of clinic supplies, ensuring availability of necessary materials for daily operations.
- Assisted in implementation of customized care plans, focusing on patient wellness and comfort.
- Facilitated effective communication between patients, family members, and healthcare providers to optimize treatment plans.
- Actively contributed to a positive work atmosphere among colleagues through collaboration on tasks such as inventory management or scheduling coordination.
- Participated in continuing education opportunities to stay current on advances in medical technology and techniques.
- Worked with physicians and nurses in patience care excellence.
- Educated patients about their conditions or medications effectively, leading to increased adherence rates.
Certified Nursing Assistant
Care Advantage, Inc.
Alexandria, VA
04.2022 - 07.2024
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Medical Receptionist Supervisor
Choe Eric J
Fairfax, VA
12.2020 - 04.2022
- Developed strong relationships with patients through consistent professionalism and compassionate care during interactions at the front desk area.
- Oversaw daily cash handling procedures, maintaining accurate financial records and safeguarding company assets.
- Monitored employee performance regularly through evaluations; provided constructive feedback that led to improved job skills and confidence among staff members.
- Contributed ideas for process improvements during team meetings; implemented several suggestions that resulted in more streamlined workflows.
- Maintained accurate patient records, ensuring compliance with HIPAA regulations and protecting sensitive information.
- Assisted in the training of new employees, developing comprehensive onboarding materials that enhanced knowledge retention.
- Implemented new procedures to reduce wait times, resulting in higher patient satisfaction scores.
Office Administrator
Ashby Ponds
Ashburn, VA
11.2018 - 11.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reconciled account files and produced monthly reports.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
Education
High School Diploma -
Broad Run High School
Ashburn, VA06.2020
Skills
HIPAA Guidelines
Referral Verification
Front Desk Operations
Medical Recordkeeping
Time Management
Customer Service
Verbal and Written Communication
Data Entry Software
Administrative Support
Medical Report Preparation
BLS Certified
Preparing Treatment Rooms
Technical Library Maintenance
Vital Sign Assessment
First Aid
MEDITECH Software
Work Coordination
Patient Immobilization
Emergency Diagnostics
Medical Supply Replenishment
Medical Equipment Maintenance
Equipment Transport
Patient Data Analysis
Heart Monitoring
Medical History Recording
Certification
First Aide
BLS
Languages
French
Full Professional
Timeline
Clinical Technician
Virginia Hospital Center
09.2024 - Current
Certified Nursing Assistant
Care Advantage, Inc.
04.2022 - 07.2024
Medical Receptionist Supervisor
Choe Eric J
12.2020 - 04.2022
Office Administrator
Ashby Ponds
11.2018 - 11.2020
High School Diploma -
Broad Run High School