Summary
Overview
Work History
Education
Skills
Timeline
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Hadlee Bengochea

Reno,NV

Summary

Customer-focused sales professional with experience in retail, food service, and administrative support. Recognized for building strong customer relationships, increasing sales through personalized recommendations, and thriving in fast-paced environments. Skilled in POS systems, merchandising, inventory support, and problem-solving. Currently pursuing a career in cosmetology while bringing exceptional communication and customer service skills.

Overview

4
4
years of professional experience

Work History

Retail Sales Associate

Victoria's Secret
Reno, NV
10.2025 - Current
  • Greeted customers and provided outstanding customer service.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Seasonal Retail Sales Associate

Hollister.Co
Reno, NV
11.2025 - 01.2026
  • Delivered exceptional customer service, enhancing overall shopping experience and fostering brand loyalty.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Barista

Java Town
Winnemucca, NV
08.2024 - 10.2025
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Controlled line and crowd with quick, efficient service.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.

Administrative Assistant

COUNTRY Financial
Winnemucca, NV
06.2022 - 07.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Education

High School Diploma -

Albert M. Lowry High School
Winnemucca, NV
06.2024

Skills

  • Customer service
  • Sales and upselling
  • POS systems expertise
  • Cash handling
  • Inventory support
  • Retail operations
  • Teamwork and collaboration
  • Time management
  • Teamwork
  • Adaptability in high-pressure situations

Timeline

Seasonal Retail Sales Associate

Hollister.Co
11.2025 - 01.2026

Retail Sales Associate

Victoria's Secret
10.2025 - Current

Barista

Java Town
08.2024 - 10.2025

Administrative Assistant

COUNTRY Financial
06.2022 - 07.2024

High School Diploma -

Albert M. Lowry High School