Dedicated professional with expertise in customer service and conflict resolution. Proven track record of enhancing customer satisfaction in high-pressure environments. Skilled in building strong relationships and delivering effective solutions.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Sales Ambassador
Aerie By American Eagle
Viera, Florida
07.2025 - Current
Created a welcoming store environment through effective collaboration with team members.
Maintained the cleanliness and organization of the sales floor and product displays.
Resolved customer complaints promptly and professionally to enhance satisfaction.
Fostered relationships with existing customers to promote repeat business.
Assisted colleagues in addressing complex customer inquiries and requests.
Seasonal Worker
GarLyn Zoo
Naubinway, Michigan
05.2022 - 08.2025
Educated visitors on wildlife and conservation initiatives to raise awareness.
Supported event preparation and setup for zoo activities to ensure smooth operations.
Collaborated with staff to enhance guest experiences during peak seasons.
Greeted customers upon entry and addressed inquiries promptly.
Ensured compliance with safety regulations while managing merchandise handling.
Lead Event Coordinator
Big Peach Running
Melbourne, Florida
04.2024 - 03.2025
Coordinated logistics for running events, ensuring all details were managed effectively.
Developed event timelines to streamline planning and execution processes.
Managed volunteer recruitment, training, and scheduling for various events.
Implemented registration systems to enhance participant sign-up experiences.
Established relationships with vendors to ensure quality services at competitive prices.
Soccer Referee
I9 Sports Organization
Albuquerque, New Mexico
04.2021 - 05.2023
Guided new referees on best practices and rule interpretations.
Attended training sessions to remain informed on rule changes and officiating techniques.
Diplomatically resolved conflicts among players, coaches, and spectators.
Clarified rules and addressed disputes among coaches, players, and spectators.
Education
Associate Of Arts (AA) - Biomedical Sciences
Eastern Florida State College
Cocoa, FL
05-2025
Microbiology
University of Florida
Gainesville, Florida, FL
Skills
Medical documentation
Customer service
Event coordination
Team collaboration
Conflict resolution
Inventory management
Triage and assessment
Burn treatment
Environmental emergencies
Bleeding control
Airway management
Affiliations
Chemistry Lab Volunteer, Outreach Program - Gainesville, FL (2025-Present)
Certification
BLS Provider - Florida, Issued at Shands University of Florida, 2025