Sara Nielsen
San Jose,CA
Summary
Eager and dedicated professional with a strong background in customer service, caregiving, and data entry, seeking to further develop skills and gain experience in a healthcare setting. With over 10 years of experience interacting with diverse individuals, I bring excellent communication skills, ensuring clear and compassionate interactions with patients, families, and healthcare staff. Experienced in inputting and managing data accurately, I am adept at handling patient records, scheduling, and other administrative tasks. Committed to providing high-quality care, maintaining professionalism, and contributing to a positive and efficient healthcare environment. Passionate about learning and ready to take on new challenges to support patients and healthcare teams in a front desk or administrative role.
Overview
10
10
years of professional experience
Work History
Sales Ambassador
Villa Sport Athletic Club
San Jose, CA
02.2024 - Current
- Client Engagement: Greet and interact with prospective clients to understand their fitness needs, goals, and preferences, providing personalized service.
- Lead and facilitate team meetings to discuss strategies, set and track goals, address challenges, and implement improvements, ensuring clear communication, collaboration, and accountability to achieve team objectives.
- Data Input: Accurately enter and update large volumes of data into company databases, ensuring precision and efficiency.
- Brand Representation: Uphold the luxury image and values of the gym, ensuring that all interactions reflect the gym’s high standards of professionalism and service.
Lead Server
Straits Restaurant
San Jose, CA
03.2022 - 12.2023
- Training & Mentorship: Train new waitstaff on restaurant procedures, menu knowledge, and customer service standards, fostering a positive and productive team environment.
- Effective Communication: Collaborate with kitchen staff, hosts, and other servers to ensure accurate food timing, smooth order flow, and a seamless dining experience for guests.
- Multitasking in Fast-Paced Environments: Manage multiple tables simultaneously, ensuring timely service of food and beverages, providing menu knowledge, addressing customer satisfaction and complaints, and making recommendations to enhance the dining experience, all while maintaining a calm and organized demeanor.
Lead Counselor
Via West
Cupertino, CA
11.2014 - 09.2021
- Care for Special Needs Children and Adults: Provide tailored assistance and support to both children and adults with special needs, addressing their physical, emotional, and behavioral requirements while promoting independence and participation in camp activities.
- Assistance with Activities of Daily Living (ADLs): Provide personalized assistance with ADLs, including brushing teeth, showering, eating, diaper changes, and transfers for participants in wheelchairs, ensuring comfort, dignity, and safety.
- Behavioral Support: Provide behavioral and emotional support to campers, managing challenging situations with patience and de-escalation techniques.
- Individualized Care Plans: Work closely with other counselors and healthcare staff to develop and implement individualized care plans for campers, ensuring their needs are met throughout the camp experience.
Education
Associate of Applied Science - Radiologic Technology
Foothill College
Los Altos, CA05-2027
Associate of Arts - Liberal Arts: Socail And Behavioral Sciences
San Jose City College
San Jose, CA12-2021
Skills
- Medical terminology
- Organization and time management
- Patient care
- Analytical and critical thinking
- Microsoft Word
- Team collaboration
- Effective communication
- Data entry
Refrences
Mikayla Cornejo (Current Manager)
(408) 665-9877 | memberexperiencedirector@villasport.com
Timeline
Sales Ambassador
Villa Sport Athletic Club
02.2024 - Current
Lead Server
Straits Restaurant
03.2022 - 12.2023
Lead Counselor
Via West
11.2014 - 09.2021
Associate of Applied Science - Radiologic Technology
Foothill College
Associate of Arts - Liberal Arts: Socail And Behavioral Sciences
San Jose City College
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