Stefanie Shepard
Adelanto,Ca
Summary
Compassionate and detail-oriented entry-level Phlebotomist with hands-on training in venipuncture, capillary blood collection, specimen handling, and patient care. Knowledgeable in infection control, HIPAA, patient identification, and safety procedures. Calm and professional when working with patients and committed to accurate specimen collection and a positive patient experience.
Overview
1
1
Language
1
1
Certification
22
22
years of professional experience
Work History
Senior Sales Ambassador
Clear
01.2024 - Current
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Led strategic sales initiatives, enhancing customer engagement and retention.
- Mentored junior sales staff, fostering skill development and team collaboration.
- Exceeded quarterly sales targets consistently with proactive outreach and followups.
- Collaborated with cross-functional teams to enhance product offerings, resulting in higher customer satisfaction scores.
- Boosted sales revenue by implementing innovative strategies and creating effective marketing materials.
- Trained, coached, and mentored new sales associates for maximum performance.
Medical Advisor
Cedar Sinai Medical Center
03.2023 - 12.2024
- Developed and implemented clinical protocols to enhance patient care and safety standards.
- Collaborated with multidisciplinary teams to optimize treatment plans and improve patient outcomes.
- Conducted comprehensive medical reviews to ensure compliance with regulatory guidelines and best practices.
- Provided expert guidance on clinical trials, contributing to research initiatives within the institution.
- Maintained up-to-date knowledge of industry advancements, integrating findings into practice recommendations.
- Studied disease group benefits, patient selection and treatment options to facilitate general health improvement and illness-specific objectives.
- Served as a liaison between clinical research teams and healthcare providers, fostering effective communication and collaboration.
- Championed best practices in pharmacovigilance by staying current on industry regulations and guidelines.
- Scrutinized promotional materials for medical accuracy and compliance with guidelines and regulations.
- Enhanced patient outcomes by providing expert medical advice and guidance to healthcare professionals.
Sales Manager
Qurate Retail Group HSN
06.2022 - 02.2023
- Working as a packing teammate fulfilling orders for customers and processing the shipments of packages so that each customer receives their order in a timely manner. I also assist with the start and end of day reports which allow the team to prepare the products and work productively in order to complete the task and numbers for that day’s production.
- Developed and executed sales strategies to drive revenue growth and enhance customer engagement.
- Analyzed sales data to identify opportunities for improvement and optimize inventory management.
- Collaborated with marketing to create targeted promotional campaigns that increased customer reach.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Conducted regular training sessions on best practices in sales techniques and customer service excellence.
Detention Officer
Geo Group
08.2013 - 10.2020
- Overseeing and monitoring the daily activities of detainees in multiple living and dining areas, conducting detainee counts and providing emergency response as needed.
- Checking for inmate contraband, monitoring detainee movements, working in central control, front and sally port entrances, transportation, special housing unit, reception and work detail.
- Supervised inmate activities, ensuring compliance with safety regulations and facility protocols.
- Conducted regular security checks, identifying potential risks and maintaining a secure environment.
- Collaborated with law enforcement agencies during incident responses, improving communication and coordination efforts.
- Implemented training programs focused on de-escalation techniques, reducing incidents of violence within the facility.
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
- Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
- Promoted a culture of respect within the detention center by modeling professionalism at all times and treating inmates with dignity.
Mailroom Clerk
Geo Group
07.2012 - 08.2013
- Processing detainees' incoming and outgoing mail. Assist detainees in preparing packages for services like priority, express and certified mail processing.
- Logging and identifying all legal documents and obtaining signatures on a daily basis for both outgoing and incoming mail.
- Providing all detainee’s with updated information about the pricing for postage and how they are charged daily.
- Oversaw inventory of shipping materials, ensuring adequate supplies were maintained.
- Managed daily sorting and distribution of incoming and outgoing mail.
- Monitored equipment maintenance schedules to minimize downtime and disruptions.
- Assisted in improving overall workflow efficiency through process evaluations.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Provided exceptional customer service by promptly addressing questions or concerns from employees regarding their incoming or outgoing mail.
- Ensured compliance with postal regulations, adhering to proper packaging guidelines and documentation requirements for all outgoing mail shipments.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Safeguarded sensitive information by properly handling confidential documents according to company policies and procedures.
- Maintained clean and organized mail room to promote safety and efficiency.
Guest Service Agent
Hampton Inn & Suites
06.2011 - 07.2012
- Working at the front desk. Assisting guest with checking in and out of the hotel. Making and adjusting reservations, answering phones, preparing daily reports and cash handling. Going above and beyond to allow each guest to experience a pleasant stay.
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Delivered exceptional guest service by promptly addressing inquiries and resolving issues.
- Developed strong relationships with guests, fostering loyalty and encouraging repeat visits.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
Guest Service Agent
Doubletree by Hilton
09.2010 - 05.2011
- Assisting guests with reservations and checking in and out of the hotel.
- Organizing reports and projects for the office manager and presenting new techniques to fellow employees which allowed the office team to service our guests sufficiently.
- Maintained accurate records of guest reservations and billing information using property management system.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Collaborated with housekeeping staff to ensure rooms were prepared and available on time.
- Maintained high level of professionalism and discretion when dealing with guests.
- Managed group bookings to ensure seamless organization of events and accommodations.
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
- Assisted in managing inventory levels for supplies, contributing to efficient operational practices.
Customer Service Rep. Verizon Wireless
Ryla Teleservices
06.2009 - 09.2010
- Assisting customers with inquiries about billing and calling plans.
- Activating accounts and disconnecting service, mainly helping each and every customer experience great customer service as well as phone service.
- Troubleshooting and making payments.
- Resolved customer inquiries via phone, email, and chat, ensuring prompt and accurate responses.
- Utilized CRM software to track interactions and maintain comprehensive customer records.
- Analyzed common issues to develop solutions that reduced call resolution times significantly.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Front Office Supervisor
Doubletree by Hilton
04.2008 - 05.2009
- Managing the front office and working hand & hand with the Office Manager daily. Assisting guests with questions about the hotel and checking them in and out of the hotel.
- Presenting amenities to guests upon their arrival and greeting them with a warm friendly smile.
- Answering phones, cash handling, problem and resolution handling, scheduling and training employees.
- Supervised daily front office operations, ensuring exceptional guest service and satisfaction.
- Trained and mentored front desk staff, fostering a collaborative team environment.
- Developed training materials for new hires, streamlining onboarding processes.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Coached employees through day-to-day work and complex problems.
Assistant Front Office Manager
Hilton Ontario Airport
05.2004 - 08.2007
- Managing the front office desk and six other employees at the front office.
- Working with the Front Office Manager to make sure that our department was educated on new procedures and processes along with other duties.
- Preparing daily reports, morning meetings, cash handling, answering multi line telephones, problem solving and assisting guests with hotel and reservation information.
- Managed scheduling for front office team, optimizing coverage to meet peak demand periods effectively.
- Conducted regular audits of front office procedures to ensure compliance with Hilton's operational standards and policies.
- Organized weekly team meetings to address challenges, review progress, and set goals for continuous improvement.
- Drafted employee work schedules to fill coverage gaps.
- Increased repeat business through personalized guest interactions and exceptional service delivery.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Protected staff and customers and minimized legal issues by quickly resolving safety issues.
Education
Business Management
Chaffey Community College
CA09.2026
Clinical Training - Medical Informatics
CPT
Victorville, CA08.2026
Phlebotomy Technician - Phlebotomy Technician
CPT
Victorville, CA08.2026
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San Bernardino Valley College
San Bernardino, CA04.2018
Skills
- Postage Machine
- Central Control
- Training
- Customer Service Management
- Customer Satisfaction Enhancement
- Venipuncture and capillary puncture
- Blood specimen collection and handling
- Patient identification and preparation
- Infection prevention and control
- PPE and aseptic technique
- Specimen labeling and processing
- HIPAA and patient confidentiality
- Patient communication and customer service
- Safety and OSHA procedures
- Medical terminology
- Vital signs
- Electronic medical records (EMR/EHR)
- Attention to detail and organization
- Order Fulfillment
- Conflict Resolution
- Front Office Assistant Management
- Cash Handling
- Retail Operations
- Front Office Supervisor
Certification
Phlebotomy
Languages
English
Full Professional
Timeline
Senior Sales Ambassador
Clear
01.2024 - Current
Medical Advisor
Cedar Sinai Medical Center
03.2023 - 12.2024
Sales Manager
Qurate Retail Group HSN
06.2022 - 02.2023
Detention Officer
Geo Group
08.2013 - 10.2020
Mailroom Clerk
Geo Group
07.2012 - 08.2013
Guest Service Agent
Hampton Inn & Suites
06.2011 - 07.2012
Guest Service Agent
Doubletree by Hilton
09.2010 - 05.2011
Customer Service Rep. Verizon Wireless
Ryla Teleservices
06.2009 - 09.2010
Front Office Supervisor
Doubletree by Hilton
04.2008 - 05.2009
Assistant Front Office Manager
Hilton Ontario Airport
05.2004 - 08.2007
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San Bernardino Valley College
Business Management
Chaffey Community College
Clinical Training - Medical Informatics
CPT
Phlebotomy Technician - Phlebotomy Technician
CPT